Posted:1 day ago|
Platform:
Hybrid
Full Time
• Provide leadership to diverse engineering teams.
• Develop, implement and monitor real-time data analytics and report to customers on service delivery performance regularly.
• Engage in team member on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each program.
• Lead internal and customer meetings covering delivery performance, service improvements, and quality.
• Be accountable for the quality of service and performance; ensure future demand from growth and projects are well defined and proposed solutions are communicated to the customer in a timely manner.
• Work closely with partner teams to support growth, including help with services content for Statements of Work/RFPs, and the development of enhanced managed service capabilities.
• Collaborate with lead engineers and stakeholders to define the roadmap for all programs and translate into action items to be implemented.
• Work closely with resourcing teams to develop program pipelines and a process for hiring strong candidates and interview where necessary.
• Further develop and maintain employee retention goals and incentives for employee satisfaction.
• Lead the collaborative and flexible project planning process by prioritizing the work that needs to be done against the capacity and capability of the team.
• 5+ years experience selecting and leading a global team of network engineers delivering business value using technology solutions in high-tech operations space.
• Analytical, problem-solving, and negotiation experience.
• Coordination and multi-tasking experience across a regional/global scope
• Experienced in executing multiple tasks simultaneously.
• Experienced collaborating with different individuals across external organizations, within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks.
• Cross-functional leadership experience.
• Organizational and time management experience.
• Bachelor’s degree in MIS, computer science, systems engineering, electrical engineering, business or a related field.
• Networking or data center experience with a minimum certification of CCNA/JNCIA or equivalent.
• Strong interpersonal skills and ability to supervise, mentor, and lead teams of up to 50 engineers.
• Ability to create quarterly business reviews using data analysis/metrics, data compilation, deck preparation, message consistency and client collaboration.
• Understanding of basic P&L and financial management.
• Excellent English oral and written communication skills with the ability to speak and write at executive levels.
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