Service Delivery Manager

Job Description

Role & responsibilities :- Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank. Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Looking after client servicing at the branch lobby Checking KYC documents on new client Account opening forms. Onboarding of new acquired clients through welcome call and audit on sales process. Managing TAT for all service & operational transactions Activation of clients on net banking and other non-branch channels. Business lead generation and passing to relevant sales channel. Managing overall client satisfaction score card for the branch. Authorization & audit checks for all operation transactions Proficient in local language & English. Service attitude & Customer centric approach Proactive in achieving the sales target. Process oriented with in depth knowledge on operations processes Locations : 1. Karunagapally 2. Kannammoola 3. Sasthamangalam 4. Kottayam 5. Thodupuzha 6. Palakkad 7. Thrissur 8. Perinthalmanna 9. Kuriachira 10. Nurani Interested candidates can directly walk in to Indusind Bank Branch located at above mentioned location from Monday 26-05-2027 onwards or Send your updated Resume to below mentioned Email ID Thanks & Regards, Nitesh S Nair Regional HR Partner Email : nitesh.nair@indusind.com Contact : 9495120666