Service Delivery Manager

Role:

• Excellent communication skill English

• 5+

  Years of

  relevant

  experience in Application projects (Implementation, development, and support), good experience as

  Project Manager /

  Service delivery manager.
• Good experience in Project,

  Vendor,

  and people management.

• Timesheet management for internal / External Project Resources, Billing

• Strong understanding of development methodologies, project activities etc.
• Understanding of Cloud solutions
• Responsible for Application Support Service Delivery to our customers thus ensuring high availability of application services to the customers as per SLAs.

• Management and Reporitng of SLA and OLA

• Depending on the size of the account, identifies opportunities for new business and account growth.
• Team Management: Lead and motivate cross-functional teams to achieve project objectives, Assign tasks and responsibilities to team members based on their skills and expertise.
• Provide guidance and support to team members throughout the project lifecycle.
• Monitor project progress and ensure adherence to timelines and milestones, Identify, and mitigate risks to project delivery.

• ITIL and PMP / Similar certification