Service Delivery Manager

Five9

7 - 11 years

11 - 15 Lacs

bengaluru

Posted:15 hours ago| Platform:

Apply

Skills Required

service delivery outbound linux ivr nginx legal ip networking customer experience cisco sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own the responsibility for the Implementation and MACD operations post implementation of our products into our customers ecosystems.
Communicate the functionality and implementation process at all levels from business users to technical engineers.
Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
Implement, configure, and assess the our Acqueon software in the customer s environment.
Train and support user testing before moving into a production setting.
Troubleshoot new and outgoing implementation issues while effectively communicating and updating client.

As an Implementation Engineer you will need .

Understanding of omnichannel communication technologies and their role in the contact centre.
Good listening and comprehension skills.
Consultative approach with the end customer to implement the solution.
A natural ability to dig in and resolve technical issues in a structured manner.
A commitment to excellence in taking care of our customers.
Experience in SQL is mandatory.
Familiarity with IP Networking and RestAPIs.
Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
Previous experience with outbound contact centre products.
Contact Center Outbound, AWS, Linux, Nginx, Redis.
Contact centre product experience (dialler, ACD, IVR, etc).
EHR Implementation Experience is preferred.

More Jobs at Five9

Senior Manager, Advanced Salesforce Delivery

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Senior Quality Engineer

Chennai

5.0 - 8.0 yrs

INR 13 - 17 Lacs

Sr. Quality Engineer - Digital

Chennai

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Principal Product Manager

Chennai, Tamil Nadu, India

9.0 - 9.0 yrs

Salary: Not disclosed

Principal Product Manager, Conversational AI

Chennai, Tamil Nadu, India

9.0 - 9.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.