Service Delivery Lead

As a Service Delivery Lead at our company located in Dwarka sec 28, Delhi, you will play a crucial role in ensuring top-notch service delivery, managing vendor relations, and maintaining seamless operational standards. Your expertise in project management and service delivery oversight will be essential in handling issue resolutions and ensuring customer satisfaction. **Key Responsibilities:** - Oversee and manage service delivery operations to ensure compliance with quality standards and company policies. - Coordinate with the project management team to streamline processes and improve service delivery efficiency. - Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems. - Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries. - Maintain strong relationships with vendors to ensure service delivery alignment with business goals. - Facilitate communication among team members, vendors, and clients to support service delivery objectives. - Monitor service delivery metrics and report on performance, identifying areas for improvement. - Ensure all operations align with business strategies and contribute to achieving organizational goals. **Qualifications and Skills:** - Proven experience in issue resolution to ensure customer satisfaction and operational efficiency. - Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements. - Experience in tracking delivery boys to ensure smooth logistical operations. - Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality. - Strong vendor management skills to negotiate and manage relationships with service providers. - Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience. - Exceptional communication skills to interact effectively with clients, team members, and stakeholders. - Solid technical knowledge to understand and oversee technical implementations and service delivery processes. This is a full-time position with a salary of up to 25000pm, and cab facility is provided. If you are looking to utilize your skills in project management, vendor management, and service delivery oversight, this role is perfect for you. Apply now and be part of our team dedicated to delivering exceptional service and achieving organizational goals.,