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Service Coordinator - Marine Service

Service Coordinator - Marine Service

ABB

1 - 4 years

5 - 9 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

abb project management customer service service coordination project execution mechanical engineering continuous development terminal operations career development service request technical support service delivery incident management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This Position reports to:

Project Execution Manager

Your role and responsibilities In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customers guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

You will be mainly accountable for:

Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
Maintaining and monitoring competency and certification database.
Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
Financial acumen, capable of understanding financial impact of decisions on job profitability.

Qualifications for the role

You are engaged in servicing, maintaining, commissioning and repairing environment.
Have superb organizational skills handling several ongoing projects.
Possess an enhanced knowledge of automation, shipbuilding, maritime industry or knowledge of ABB products are advantage.
You are passionate about people and enjoy working in fast-paced environments.
Degree in automatization / electric power /mechanical engineering or project management.
You are at ease communicating.

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Service Coordinator - Marine Service