Service Consultant

As a Full Time employee in this role, your primary responsibility will be to conduct document scrutiny and collect applications for visa processing. You will be required to interact with customers/applicants both in person and through email or telephone to address any queries they may have. Additionally, handling cash and bank transactions accurately is crucial, ensuring a 100 PERCENT accuracy rate. It will be your duty to record and maintain all application data meticulously, ensuring timely and error-free data entry into the system. You will also manage the administration and logistics of passport delivery to various entities such as the consulate, applicants, or logistic companies. Maintaining compliance with standard operating procedures and manuals is essential to ensure a smooth process without any deviations. Part of your role will involve informing applicants about Value Added Services and ensuring their delivery to customers. You will also be responsible for soliciting feedback from applicants regarding the services provided and their overall experience at the application centre. Meeting the mandated Turn Around Time for the entire process is a key aspect of this position. You will also assist the Deputy Manager/Operations Manager in executing the WB Project partially. Ensuring the judicious use of natural resources and adhering to the organization's environment health and safety policy and guidelines are important components of this role. This position falls under the job category of Aviation, Hospitality, Travel & Tourism, offering you the opportunity to make a meaningful impact in the field.,