Service back office (Medical Equipment)

Roles & Responsibilities:

Install and configure medical equipment at hospitals, clinics and diagnostic centres.

Perform preventive maintenance, diagnose technical issues and repair faulty equipment.

Provide technical assistance and training to healthcare professionals on equipment usage.

Maintain service reports, records, and documentation for compliance and audit purposes.

Ensure the availability of necessary spare parts and coordinate with the procurement team.

Follow industry regulations, safety guidelines, and company protocols while servicing equipment.

Stay updated with the latest technology advancements and undergo training as required.

Work closely with the sales team to support clients with after-sales service.

• Establishing and maintaining effective working relationships with clients by providing excellent customer service
• Ensuring that clients receive prompt responses to queries or complaints
• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
• Relaying required technical product information to customers.
• Resolving customer complaints brought to your attention.
• Support in Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops.
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Identifying ways to overcome clients' initial dislike of company products.
• Optimizing client experience by addressing Treasurer or AT service-related requests.
• Ensuring compliance, operational risk controls in accordance with the company or regulatory standards and policies.