Function/Department: Payor Operations (BPM - 250 Mn$ portfolio)Location: Chennai, Bengaluru, Mumbai or Hyderabad Role Description: We are looking for a results-driven Head of Operations to lead, plan, and oversee the operational activities of Healthcare Payor Business. The role holder will play a pivotal role in optimizing the company's processes, enhancing efficiency, and ensuring the highest level of service delivery to our clients. Roles & Responsibilities Develop and implement strategic plans for operational excellence, aligning with the company's objectives and long-term visionManage and lead a diverse team of operations professionals, including department managers, supervisors, and staff, fostering a culture of collaboration and performanceContinuously identify and execute process improvements to enhance efficiency, quality, and cost-effectiveness across all operational functionsTake ownership of the operations budget, monitoring expenses, and optimizing resource allocation to ensure financial sustainability and profitabilityOversee supply chain activities, including procurement, inventory management, and logistics, to guarantee timely product availability and cost-effective sourcingEstablish and maintain robust quality control measures to ensure that products and services meet or exceed industry standards and client expectationsDevelop and implement key performance indicators (KPIs) to measure and track the effectiveness of operations, providing regular reports and insights to the leadership teamEnsure that all operations adhere to industry regulations, safety standards, and legal requirements, taking necessary actions to remain in complianceManage and nurture relationships with key vendors and suppliers to ensure dependable partnerships and favorable termsDevelop and execute contingency plans to mitigate operational risks and respond effectively to any unforeseen challenges Expected/Key Results Elevate revenue growth from current clients and new business opportunities (ECNB) and maximize revenue from existing clients and their current business (ECEB).Secure profitability by closely monitoring the Earnings Before Interest and Taxes (EBIT) in alignment with Gross Margin Contribution (GMC) for the Business Unit.Meet and exceed all operational efficiency and effectiveness metrics through a continuous process improvement approach for the Business UnitFoster and build new client relationships while nurturing existing client connections to ensure client satisfactionCultivate strong internal stakeholder relationshipsIdentify opportunities to establish and negotiate additional partnerships with existing clients to further mutual success.Promote business transformation by institutionalizing new processes to enhance services for existing clientsEfficiently manage budget allocation within the company's fiscal guidelines to maximize resource utilizationPrioritize people engagement and development through strategies that focus on retention, employee development, and succession planning within the Business Unit/GeographyCollaborate with employees to establish and implement individual development plans to ensure continuous growth and skill enhancement Preferred Work Experience 20+ years of progressive experience in operations management, with a proven track record of leading teams and driving process improvement Competencies & Skills Strong analytical, problem-solving, and decision-making skills.Familiarity with industry-specific technologies and tools.Sound knowledge of relevant industry regulations and compliance.Proficient in clear and effective communication, both in verbal and written form.Adept at evaluating and redesigning operations and procedures, crafting policies, and introducing innovative strategies and protocols.Strong documentation capabilities.Capable of devising and executing short- and long-term objectives.Dedicated to fostering a collaborative and cooperative work environment.Expertise in employee development and performance management.
This position will be responsible to formulate and implement strategies to maximize rental and occupancy of the Warehousing properties. Job Responsibilities Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s warehousing portfolio. Designing business development strategy, securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and leveraging on professional network with property agents. Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting. Enhance tenant experience by assuming key role of customer service for tenants to ensure prompt resolution of their queries. Provide direction and guidance to the team in terms of the leasing strategies. Conducting market research of competitors, market specific leasing indicators including vacancy, absorptions, demand and benchmarkings of market rentals. Responsible for preparing property specific annual rental budget and rental forecast as well as the monthly management reporting. Enhance efficiency of lease management’s process(es). Job Requirements Degree in Real Estate, Property Management, Building Management, Business (Marketing). At least 8 to 12 years of relevant experiences in marketing and leasing including 5 years or more in a managerial capacity. Sound understanding of the real estate industry with an extensive network of international contacts. Strong command of English, strong presentation, negotiation and effective interpersonal skills.
This position will be based in the Bengaluru office support in pursuing and evaluating business opportunities, formulating potential exit strategy and execution of asset management strategies and plans for the Warehousing portfolio. Job Responsibilities Work closely with onshore asset management teams on portfolio reporting, budgeting, forecasting and asset management plans, including marketing strategies to optimise income and realise the highest value of our assets, as well as operational work processes. Assist in the preparation and maintaining of financial variance analysis reports, prepare and monitor budgets and assist with financial modelling at the asset and portfolio levels in order to facilitate strategic planning. Assist in the investment transactions from end-to-end, including origination, research, deal evaluation and structuring, financial analysis (including financial modelling) and deal execution. Work closely with external consultants and internal teams across various functions to conduct due diligence to evaluate potential investments. Manage market intelligence and collate global market / industry information to ensure competitiveness of the Company’s products and services and ad hoc duties as required. Job Requirements Degree in Real Estate, Building, Business, Finance or its equivalent. At least 4 to 6 years of relevant experience in real estate asset management and investment. Resourceful, have an analytical mind and proficiency in financial modelling. Good teamwork, strong initiative, good business and financial acumen, and great independence in working in a fast-paced environment. Possess strong communication and interpersonal skills.
This position will be responsible to formulate and implement strategies to maximize rental and occupancy of the Warehousing properties spanning over 300,000 sq mtrs. Job Responsibilities Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s warehousing portfolio. Designing business development strategy, securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and leveraging on professional network with property agents. Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting. Enhance tenant experience by assuming key role of customer service for tenants to ensure prompt resolution of their queries. Provide direction and guidance to the team in terms of the leasing strategies. Conducting market research of competitors, market specific leasing indicators including vacancy, absorptions, demand and benchmarkings of market rentals. Responsible for preparing property specific annual rental budget and rental forecast as well as the monthly management reporting. Enhance efficiency of lease management’s process(es). Job Requirements Degree in Real Estate, Property Management, Building Management, Business (Marketing). At least 8 to 12 years of relevant experiences in marketing and leasing including 5 years or more in a managerial capacity. Sound understanding of the real estate industry with an extensive network of international contacts. Strong command of English, strong presentation, negotiation and effective interpersonal skills.
This position will be responsible to formulate and implement strategies to maximize rental and occupancy of the Warehousing properties spanning over 300,000 sq mtrs. Job Responsibilities Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s warehousing portfolio. Designing business development strategy, securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and leveraging on professional network with property agents. Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting. Enhance tenant experience by assuming key role of customer service for tenants to ensure prompt resolution of their queries. Provide direction and guidance to the team in terms of the leasing strategies. Conducting market research of competitors, market specific leasing indicators including vacancy, absorptions, demand and benchmarkings of market rentals. Responsible for preparing property specific annual rental budget and rental forecast as well as the monthly management reporting. Enhance efficiency of lease management’s process(es). Job Requirements Degree in Real Estate, Property Management, Building Management, Business (Marketing). At least 8 to 12 years of relevant experiences in marketing and leasing including 5 years or more in a managerial capacity. Sound understanding of the real estate industry with an extensive network of international contacts. Strong command of English, strong presentation, negotiation and effective interpersonal skills.
As the Operations Manager, you will be responsible for developing and implementing strategic plans to achieve operational excellence in alignment with the company's objectives. Your role will involve leading a diverse team of operations professionals, fostering a culture of collaboration and performance. You will continuously identify and implement process improvements to enhance efficiency, quality, and cost-effectiveness across all operational functions. Managing the operations budget will be a critical aspect of your role, where you will monitor expenses and optimize resource allocation to ensure financial sustainability and profitability. Oversight of supply chain activities, including procurement, inventory management, and logistics, will be essential to guarantee timely product availability and cost-effective sourcing. You will establish and maintain robust quality control measures to ensure that products and services meet or exceed industry standards and client expectations. Developing key performance indicators (KPIs) to measure the effectiveness of operations and providing regular reports to the leadership team will be part of your responsibilities. Ensuring compliance with industry regulations, safety standards, and legal requirements will be a priority, along with managing relationships with key vendors and suppliers. Developing contingency plans to mitigate operational risks and respond effectively to challenges will also be a key aspect of your role. Your success in this role will be measured by elevating revenue growth, securing profitability, meeting operational efficiency metrics, fostering client relationships, managing budget allocation, prioritizing people engagement and development, and collaborating with internal stakeholders. Therefore, your 20+ years of progressive experience in operations management, along with strong analytical, problem-solving, and decision-making skills, will be crucial for this position. Overall, you will play a pivotal role in driving operational excellence, fostering innovation, and ensuring the success of the business unit through effective leadership and strategic planning.,
Who are we looking for? Over 15 - 20 years of IT experience Senior Solution Architect with progressively growing experience in an IT services firm. Technical Skills: Over 15 – 20 years of IT experience managing and leading large client engagements for Applications and Infra services, including cloud. 10+ years of experience in providing solutions and leading engagements to clients in Insurance industry. Experience in stakeholder management and interactions at CXO and SVP levels across multiple clients. Understand customer needs, design solutions, and collaborate with sales teams to win business, focus on maximizing client ROI and providing technical expertise. Develop compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met. Deliver product demonstrations that showcase the functionality and value of our solutions, tailoring them to address specific customer pain points. Collaborate with the marketing and product/project teams to ensure that our sales collateral, presentations, and other materials accurately reflect the capabilities and value of our solutions. Respond to clients' Request for Proposals (RFPs) and Request for Information (RFIs) by leveraging technical expertise and understanding of the products and offerings. Develop POCs to showcase the solution's capabilities in a realistic environment. In-depth knowledge of insurance software solutions, technologies, and industry best practices Proactively identify and vet potential opportunities for new business. Experience in driving business growth, especially with new logos. Analyze lost proposals to find gaps (e.g., pricing, scope) and refine future strategies. Track client satisfaction post-implementation with surveys to improve solution relevance. Strong Communication with Client Executives and Internal Executives Strong Program Management skills managing L&A and P&C Insurance engagements. Very good exposure in Cloud Transformation, Data, DevOps, Modernization Exposure in leading engagements in Applications and Infra/Network/Cloud space Capable of engaging in discussions with technical architecture group and understanding the nuances and provide guidance. Excellent team player and Go Getter. Very good People management Client stakeholder management Effectively collaborates and communicates with the stakeholders and ensures client satisfaction. Behavioral Skills : Resolve technical issues of projects and explore alternate designs. Being able to quickly adapt to changing customer needs and market conditions Effectively collaborates and communicates with the stakeholders and ensure client satisfaction. Qualification: Somebody who have 20 years of IT experience managing and leading large client engagements for Applications and Infra services, including cloud. Education qualification: Any degree from a reputed college
Location: Kharadi, Pune Job Responsibilities Formulate and implement strategies to maximise rental and occupancy of the assigned portfolio. Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects. Conducting market research of competitors and market benchmarks of rentals and occupancy cost. Responsible for preparing and checking annual rental budget and rental forecast. Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset. Job Requirements Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing. 7 to 10 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity. Sound understanding of the real estate industry with an extensive network of contacts. Strong presentation, negotiation and effective interpersonal skills.
Job Responsibilities Formulate and implement strategies to maximise rental and occupancy of the assigned portfolio. Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects. Conducting market research of competitors and market benchmarks of rentals and occupancy cost. Responsible for preparing and checking annual rental budget and rental forecast. Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset. Job Requirements Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing. 7 to 10 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity. Sound understanding of the real estate industry with an extensive network of contacts. Strong presentation, negotiation and effective interpersonal skills.
Job Responsibilities Formulate and implement strategies to maximise rental and occupancy of the assigned portfolio. Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects. Conducting market research of competitors and market benchmarks of rentals and occupancy cost. Responsible for preparing and checking annual rental budget and rental forecast. Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset. Job Requirements Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing. 7 to 10 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity. Sound understanding of the real estate industry with an extensive network of contacts. Strong presentation, negotiation and effective interpersonal skills. Show more Show less
Job Responsibilities Formulate and implement strategies to maximise rental and occupancy of the assigned portfolio. Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects. Conducting market research of competitors and market benchmarks of rentals and occupancy cost. Responsible for preparing and checking annual rental budget and rental forecast. Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset. Job Requirements Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing. 7 to 10 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity. Sound understanding of the real estate industry with an extensive network of contacts. Strong presentation, negotiation and effective interpersonal skills.
The Role This position will be responsible to formulate and implement strategies to maximize rental and occupancy of the commercial properties within the Company’s India office portfolio. Job Responsibilities Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s commercial office portfolio. Designing business development strategy, securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and leveraging on professional network with property agents. Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting. Enhance tenant experience by assuming key role of customer service for tenants to ensure prompt resolution of their queries. Provide direction and guidance to the team in terms of the leasing strategies. Conducting market research of competitors, market specific leasing indicators including vacancy, absorptions, demand and benchmarkings of market rentals. Responsible for preparing property specific annual rental budget and rental forecast as well as the monthly management reporting. Enhance efficiency of lease management’s process(es). Job Requirements Degree in Real Estate, Property Management, Building Management, Business (Marketing). At least 8 to 12 years of relevant experiences in marketing and leasing including 5 years or more in a managerial capacity. Sound understanding of the real estate industry with an extensive network of international contacts. Strong command of English, strong presentation, negotiation and effective interpersonal skills.
As a candidate for this position, you will be responsible for formulating and implementing strategies to maximize rental and occupancy of the assigned portfolio. You will provide strong strategic leadership and coaching to the team in securing new tenancies, identifying market segments, and prospects. Conducting market research on competitors and market benchmarks of rentals and occupancy costs will be part of your role. Additionally, you will be accountable for preparing and checking the annual rental budget and rental forecast. Providing regular updates to Management on market supply, demand, pricing, competition, and market positioning for the asset is crucial to this role. To qualify for this position, you should hold a Bachelor of Science in Real Estate, Property Management, Estate Management, or Business Marketing. You must have 7 to 10 years of relevant experience in marketing and leasing, including 3 or more years in a managerial capacity. A sound understanding of the real estate industry with an extensive network of contacts is required. Strong presentation, negotiation, and effective interpersonal skills are essential for success in this role.,
The job involves formulating and implementing strategies to maximize rental and occupancy of the assigned portfolio. You will provide strong strategic leadership and coaching to the team to secure new tenancies, identify market segments, and prospects. Market research of competitors and market benchmarks of rentals and occupancy cost will be conducted. You will be responsible for preparing and checking the annual rental budget and rental forecast, as well as providing regular updates to Management on market supply, demand, pricing, competition, and market positioning for the asset. To qualify for this role, you need to have a Bachelor of Science in Real Estate, Property Management, Estate Management, or Business Marketing. Additionally, you should have 7 to 10 years of relevant experience in marketing and leasing, including 3 or more years in a managerial capacity. A sound understanding of the real estate industry with an extensive network of contacts is required. Strong presentation, negotiation, and effective interpersonal skills are essential for this position.,
The Role This position will be responsible to formulate and implement strategies to maximize rental and occupancy of the commercial properties within the Company’s India office portfolio. Job Responsibilities Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s commercial office portfolio. Designing business development strategy, securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and leveraging on professional network with property agents. Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting. Enhance tenant experience by assuming key role of customer service for tenants to ensure prompt resolution of their queries. Provide direction and guidance to the team in terms of the leasing strategies. Conducting market research of competitors, market specific leasing indicators including vacancy, absorptions, demand and benchmarkings of market rentals. Responsible for preparing property specific annual rental budget and rental forecast as well as the monthly management reporting. Enhance efficiency of lease management’s process(es). Job Requirements Degree in Real Estate, Property Management, Building Management, Business (Marketing). At least 8 to 12 years of relevant experiences in marketing and leasing including 5 years or more in a managerial capacity. Sound understanding of the real estate industry with an extensive network of international contacts. Strong command of English, strong presentation, negotiation and effective interpersonal skills.
This position will be based in the Bengaluru office support in pursuing and evaluating business opportunities, formulating potential exit strategy and execution of asset management strategies and plans for the Warehousing portfolio. Job Responsibilities Work closely with onshore asset management teams on portfolio reporting, budgeting, forecasting and asset management plans, including marketing strategies to optimise income and realise the highest value of our assets, as well as operational work processes. Assist in the preparation and maintaining of financial variance analysis reports, prepare and monitor budgets and assist with financial modelling at the asset and portfolio levels in order to facilitate strategic planning. Assist in the investment transactions from end-to-end, including origination, research, deal evaluation and structuring, financial analysis (including financial modelling) and deal execution. Work closely with external consultants and internal teams across various functions to conduct due diligence to evaluate potential investments. Manage market intelligence and collate global market / industry information to ensure competitiveness of the Company’s products and services and ad hoc duties as required. Job Requirements Degree in Real Estate, Building, Business, Finance or its equivalent. At least 6 years of relevant experience in real estate asset management and investment. Resourceful, have an analytical mind and proficiency in financial modelling. Good teamwork, strong initiative, good business and financial acumen, and great independence in working in a fast-paced environment. Possess strong communication and interpersonal skills.
The position will be based in the Bengaluru office and will involve supporting the pursuit and evaluation of business opportunities, formulating potential exit strategies, and executing asset management strategies and plans for the Warehousing portfolio. You will work closely with onshore asset management teams on portfolio reporting, budgeting, forecasting, and asset management plans. This will include developing marketing strategies to optimize income and realize the highest value of assets, as well as operational work processes. You will assist in preparing and maintaining financial variance analysis reports, monitoring budgets, and financial modeling at both the asset and portfolio levels to facilitate strategic planning. Additionally, you will support investment transactions from end-to-end, including origination, research, deal evaluation, structuring, financial analysis (including financial modeling), and deal execution. Collaboration with external consultants and internal teams across various functions will be necessary to conduct due diligence for evaluating potential investments. You will also be responsible for managing market intelligence, collecting global market/industry information to ensure the competitiveness of the company's products and services, and performing ad hoc duties as required. The ideal candidate should have a degree in Real Estate, Building, Business, Finance, or its equivalent, along with at least 6 years of relevant experience in real estate asset management and investment. You should be resourceful, possess an analytical mind, and have proficiency in financial modeling. Strong teamwork, initiative, business and financial acumen, and the ability to work independently in a fast-paced environment are essential. Excellent communication and interpersonal skills are also required for this role.,
The Manager - Talent Acquisition will play a key role in leading the recruitment team to attract and hire qualified individuals across various levels within the organization. With proven experience in high-volume talent acquisition, you will be responsible for developing and implementing effective sourcing strategies while ensuring a positive candidate experience. Your expertise in candidate sourcing, interviewing, and evaluation will be critical in meeting our business goals and filling vacancies efficiently. In this role, you will collaborate with the leadership team to create and execute talent acquisition strategies that enhance the company's reputation and visibility in key recruiting markets. By leveraging social networking and innovative recruiting technologies, you will build a strong employer brand and attract top talent to the organization. Additionally, you will oversee workforce planning, employment branding, and various recruitment initiatives to support the hiring needs of the company. As the Manager - Talent Acquisition, you will lead a team of recruiters, manage recruitment budgets, and continuously evaluate and refine sourcing procedures. Promoting diversity in the workplace and enhancing the overall candidate experience will be among your priorities. You will maintain talent pipelines, organize recruitment events, and ensure compliance with regulatory standards while focusing on key performance indicators such as on-time delivery, cost per hire, and source mix. Reporting to the Global TA Head, you will be instrumental in driving the organization's talent acquisition efforts and building a strong employer brand that attracts top talent to meet current and future staffing needs.,
Job Responsibilities Formulate and implement strategies to maximise rental and occupancy of the assigned portfolio. Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects. Conducting market research of competitors and market benchmarks of rentals and occupancy cost. Responsible for preparing and checking annual rental budget and rental forecast. Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset. Job Requirements Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing. 7 to 10 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity. Sound understanding of the real estate industry with an extensive network of contacts. Strong presentation, negotiation and effective interpersonal skills.
THIS IS A FULL-TIME ROLE IN DUBAI AND WILL NEED RELOCATION. We are seeking a skilled and proactive Appian and Database Support Analyst to ensure the smooth functioning, maintenance, and enhancement of our enterprise-grade applications, specifically focused on Appian BPM and database environments. This role requires deep technical expertise combined with strong problem-solving and user communication skills, preferably within the UAE banking sector. You will be responsible for supporting the application lifecycle (from development through deployment and production support), managing upgrades, ensuring SLAs are met, and acting as a bridge between business users and technical teams. Key Responsibilities: • Ensure business continuity of Appian applications and related databases (SQL Server). • L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage • L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes • L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations • Manage and support application deployments, version upgrades, and infrastructure components. • Provide production support, resolve issues, and meet defined SLAs. • Collaborate with stakeholders for requirement gathering and ensure alignment with business goals. • Conduct workflow design and optimization using Appian BPM. • Troubleshoot and support templates and integrations. • Support integration components using APIGEE and Oracle Integration Cloud (OIC). • Analyze data and provide a resolution to business query on data. • Work closely with microservices architecture, understand DevOps pipelines. • Maintain traceability and transparency through tools such as JIRA • Collaborate with application owners and IT teams to identify enhancements or fixes. • Communicate with business users to understand issues and deliver support effectively. Technical Expertise Required: • Appian BPM: Design, development, and support • SQL Server database management and support • Core and Advanced Java • JIRA • Data Analysis • Experience in banking domain is a strong advantage Soft Skills: • Strong problem-solving skills and analytical mindset • Excellent verbal and written communication • Ability to work under pressure and manage