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Accelleron
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Service Application Helpdesk Specialist

Service Application Helpdesk Specialist

Accelleron

100 years

2 - 5 Lacs

vadodara

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

service sustainability technology support cutting diversity reporting crm sap resolve monitoring management triage troubleshooting configuration communication model data marketing

Work Mode

Remote

Job Type

Part Time

Job Description

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

This is a Service application helpdesk specialist role reporting to head of service applications helpdesk support based out of Vadodara, India. You will be primarily to support on ATURB (Microsoft CRM) & SAP S4/Hana and other service applications, who provides defined services to the internal customers with best quality in the most efficient way.

Your responsibilities

Work as a first point of contact for users regarding requests, problems and incidents on ATURB (Microsoft CRM), S4HANA and other service application.
Ensure to resolve technology issues that require deeper knowledge.
Ensure prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal).
Determine impact and urgency of an incident and support request to determine priority.
Conduct initial triage/troubleshooting on a wide range of technology issues on ATURB and SAP S/4 Hana.
Escalate unresolved requests and incidents to higher tiers/vendors/service providers.
Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite.
Perform scheduled and documented configuration changes or deployments

Your background

B.E / B. Tech or MCA.
3-5 years of work experience.
Firm attitude towards delivering end-to-end high-quality services and customer satisfaction.
Problem solver.
Good on verbal-written communication. (English)
Good interpersonal Skills and be able to respect different cultures across the globe.
Good to have experience in supporting as support specialist on SAP S4 Hana or Microsoft CRM
Rotational shift job

Your benefits:

Flexible Work Hours
Hybrid working model (Mon & Fri WFH)
Medical Insurance
Parental leave Policy
On-site crèche facility
Annual Health Check-up
Employee Assistance Program

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website

accelleron.com

Accelleron Data Privacy Statement:

accelleron.com/privacy-notice/candidate

Job Family Group:

Marketing, Sales, Product Management

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Accelleron

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Homburg

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Service Application Helpdesk Specialist