Service and Support Manager – South Region

Experience Required:

Location:

Travel Requirement:

About Initiative

Since 1990, Initiative has been pioneering products that were previously unheard of in India's water industry. We are leading a silent revolution across rural India—providing community drinking water at a nominal cost while eliminating single-use PET bottles. Our legacy is built on three key technologies:

• Fully Automated Water Treatment Plants
• Remote Plant Monitoring & Control
• Automated Water Dispensing Solutions

Key Responsibilities

• Service & Team Management:

  Lead the service and support team across the South region, ensuring smooth operations and adherence to service SLAs.

• Client Support:

  Act as the escalation point for major customer issues and provide hands-on support where required.

• Technical Oversight:

  Provide technical guidance for installation, commissioning, troubleshooting, and maintenance of plants & dispensing systems.

• Process Improvement:

  Develop SOPs and continuously improve service processes to maximize system uptime and customer satisfaction.

• Reporting & Coordination:

  Maintain regular MIS/reporting for management and coordinate closely with the R&D, Production, and Sales teams.

• Travel:

  Frequently travel across Chennai, Bangalore, and Kerala to inspect sites and meet client teams (approx. 10 days/month).

Skills & Qualifications

• Diploma (minimum) in

  any engineering discipline

• Strong technical troubleshooting

  and

  field service

  experience
• Demonstrated experience in

  team & stakeholder management

• Excellent communication skills in English & Hindi

  (knowledge of South Indian languages preferred)
• Ability to remain proactive, solution-driven, and hands-on in challenging field conditions

Benefits

• Competitive Annual CTC:

  ₹6,00,000 per annum

  (based on experience)
• Travel Allowance (travel + stay) for all official trips
• Opportunity to lead service operations across a high-growth region