Service Advisor(Automobile)

Service Advisor – Key Responsibilities

• Customer Service & Relationship Management
• Welcome customers, listen to their concerns, and understand service/repair needs.
• Explain recommended services, repair processes, costs, and timelines clearly.
• Provide updates on vehicle status and ensure high customer satisfaction.
• Job Scheduling & Coordination
• Open repair orders and assign jobs to technicians based on priority.
• Ensure effective communication between customers, technicians, and parts department.
• Monitor workshop flow and maintain service schedules.
• Technical & Advisory Support
• Conduct preliminary inspections and identify service requirements.
• Advise customers on maintenance schedules and value-added services.
• Ensure compliance with manufacturer’s service standards.
• Documentation & Administration
• Prepare accurate job cards, estimates, invoices, and related documents.
• Maintain proper records of service history, warranty claims, and customer interactions.
• Handle insurance paperwork when applicable.
• Quality & Delivery
• Perform final checks to ensure repairs/services meet quality standards.
• Ensure vehicles are delivered on time and in proper condition.
• Address and resolve post-service issues promptly.
• Sales & Profitability
• Promote additional services, packages, and accessories when beneficial to customers.
• Assist in achieving departmental sales and profitability targets.
• Control unnecessary warranty or goodwill expenses.
• Teamwork & Development
• Support technicians with required information and clarity on repair orders.
• Participate in training to stay updated on new technologies and customer handling skills.
• Contribute to maintaining a positive and efficient workshop environment.

Job Type: Full-time

Pay: ₹10,374.22 - ₹21,756.64 per month

Work Location: In person