Server Administrator

Job Summary:

We are seeking a detail-oriented and technically skilled Server Administrator with hands-on experience in ViciDial management, lead sourcing, and lead uploading. The ideal candidate will be responsible for maintaining system performance, managing call center campaigns, ensuring data accuracy, and supporting the team with technical configurations and reporting.

Key Responsibilities:

• Manage and maintain ViciDial / GoAutoDial servers, including setup, monitoring, troubleshooting, and optimization.
• Create, configure, and manage campaigns, lists, users, and dial plans.
• Perform lead sourcing, cleaning, formatting, and uploading into the dialer system.
• Monitor call center performance metrics (agent status, drop rate, connectivity, etc.).
• Ensure system uptime, call quality, and data integrity across all operations.
• Collaborate with operations and quality teams to ensure smooth campaign execution.
• Conduct regular data backups and manage server security protocols.
• Provide technical support for agents and supervisors on ViciDial-related issues.
• Generate daily/weekly/monthly performance and lead reports as required.
• Ensure compliance with data privacy and Do Not Call (DNC) regulations.

Requirements:

• Proven experience as a Server Administrator or Dialer Administrator (ViciDial/GoAutoDial essential).
• Strong understanding of Linux (CentOS/Ubuntu) and server management tools.
• Experience in lead management, data formatting (Excel/CSV), and CRM integration.
• Knowledge of Asterisk, SIP, VoIP protocols, and network configurations.
• Familiarity with firewall settings, MySQL databases, and data backup processes.
• Strong analytical and problem-solving skills.
• Ability to work under minimal supervision and manage multiple tasks.
• Good communication and coordination skills.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person