Server Administrator

We are seeking an experienced Server Administrator with strong hands-on expertise in ViciDial setup, management, and optimization. The ideal candidate will be responsible for managing call center servers, ensuring high availability, system security, and seamless integration with telecom vendors and business teams.

Key Responsibilities

• Install, configure, manage, and maintain ViciDial on Linux servers (CentOS/RHEL).
• Handle ViciDial call center operations including inbound, outbound, and blended campaigns.
• Configure and manage VoIP services, SIP trunks, and carrier integrations.
• Monitor server performance, uptime, and call quality; troubleshoot issues proactively.
• Manage Asterisk, MySQL/MariaDB, Apache, and related services.
• Perform regular server backups, upgrades, and patching.
• Ensure server security, firewall configuration, and access controls.
• Coordinate with telecom vendors (US/AUS carriers) for routing, DID, and call issues.
• Handle lead management, dialer lists, call recordings, and reports.
• Optimize dialer performance for call ratio, agent productivity, and quality.
• Support compliance requirements (call recording, data privacy, logging).
• Provide L2/L3 support for production issues and emergencies.

Required Skills & Experience

• 3+ years of experience as a Server Administrator (Call Center / Telephony).
• Strong hands-on experience with ViciDial (mandatory).
• Expertise in Linux server administration.
• Good understanding of Asterisk, SIP, RTP, VoIP protocols.
• Experience handling high-volume call centers.
• Knowledge of lead loading, campaign configuration, and dialing strategies.
• Familiarity with MySQL/MariaDB performance tuning.
• Experience working with international vendors (US, AUS).
• Strong troubleshooting and communication skills.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person