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Senior WFM Manager, RCO WFM

Senior WFM Manager, RCO WFM

Amazon

5 - 7 years

8 - 12 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

data analytics operations capacity planning ewfm forecasting aspect wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description
The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned' Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager, Lead various projects for WFM and Ops which has direct impact on cost, sla and SX, Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with teams on changes or deviations to plan Participate in wider R&C projects and initiatives, Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role, Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency, Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities, Basic Qualifications 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelors Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects, Experience building capacity models using various statistical tools for forecasting and optimization, Preferred Qualifications Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI BLR 14 SEZ Job ID: A3037108 Show

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Senior WFM Manager, RCO WFM