Senior Web Developer & Support Executive

Position: Senior Web Developer & Support Executive

Location: Remote (India)

Experience: 3–4 years

As a Senior Web Developer & Support Executive, you will be responsible for overseeing the entire process of website development, from initial client consultation to the final website launch.

Responsibilities:

• Collaborate with the customer success team to gather client requirements and initiate the website development process.
• Communicate with clients to assess their needs, preferences, and objectives for the website.
• Work closely with the design team to create visually appealing and user-friendly website layouts.
• Oversee the addition, modification, and removal of website content as per client requirements, including text, images, and multimedia elements.
• Collaborate with the development team to integrate chatbot functionalities into client websites, ensuring seamless communication and engagement with website visitors.
• Manage the technical aspects of website development, including domain registration, hosting setup, and CMS integration.
• Conduct thorough testing to ensure website functionality, responsiveness, and compatibility across different devices and browsers.
• Work with the SEO team to implement on-page optimization strategies to improve website visibility and search engine rankings.
• Provide regular updates to clients on project progress, address any concerns or feedback, and obtain final approval before website launch.
• Assist clients with post-launch maintenance, updates, and troubleshooting as needed.
• Maintain comprehensive documentation of website operations, chatbot configurations, updates, and changes for reference and future maintenance.

Requirements:

• Bachelor’s degree in any field, Web Design, or a related field.
• Experience with WordPress and Webflow is highly desirable.
• Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.
• Excellent problem-solving skills and attention to detail, with the ability to troubleshoot technical issues effectively.
• Strong communication and interpersonal skills, with the ability to liaise with clients and internal teams.
• Knowledge of SEO principles, analytics tools, and performance optimization techniques is a plus.
• Quick learner with the ability to grasp and understand new technologies to successfully deliver solutions.