Senior Voice Support Executive – US Shift

Senior Voice Support Executive – US Shift

Location: On-Site – Bodakdev, SG Highway, Ahmedabad, Gujarat, 380054
Shift: Full-Time | Permanent | Fixed Night Shift (Monday to Friday, 7:00 PM – 5:00 AM)

About the Company

Digitel Media is a rapidly growing international BPO company providing exceptional customer support services to global clients. We prioritize a performance-driven culture with a focus on employee development, career progression, and high-quality service delivery. Join us and take your career to the next level in an exciting, fast-paced environment.

Role Overview

We are seeking an experienced Senior US Voice Support Executive to join our Voice Process team. This is a prime opportunity for candidates with prior experience in US voice processes, especially those with international experience or an excellent accent, looking to build a long-term career in international customer service.

Key Responsibilities

• Handle inbound and outbound customer calls in a courteous, professional manner.
• Provide accurate, efficient, and clear solutions to customer inquiries or issues.
• Maintain accurate records of customer interactions and log them into the CRM.
• Meet individual performance targets and contribute to team goals.
• Follow standard operating procedures and company policies to ensure consistent service delivery.
• Resolve customer escalations calmly and professionally, ensuring customer satisfaction.

Candidate Requirements

• Fluency in English (both spoken and listening) with an excellent accent, suitable for handling US-based customers.
• Prior experience in a US or international voice process is preferred
• International experience (working with global markets or clients, especially from English-speaking countries) will be an advantage
• Must have completed at least 12th grade (or be a graduate).
• Currently pursuing studies will not be considered.
• Strong communication skills with the ability to handle customer queries and escalations professionally.
• Willingness to work fixed night shifts (Monday to Friday, 7:00 PM – 5:00 AM).
• Immediate joiners preferred.

Additional Skills (Preferred)

• Prior experience in international customer support or BPOs in the US market.
• Knowledge of CRM tools and call logging systems.

Benefits

• Salary: ₹18,000 – ₹22,000 per month (depending on experience) + performance-based incentives.
• Fixed Night Shifts with no rotational shifts, ensuring a stable schedule.
• Weekends off, promoting work-life balance.
• Paid time off, leave encashment, and health insurance coverage.
• Fast-tracked career growth opportunities in a rapidly expanding company.
• Training and development to enhance your professional skills and career trajectory.

How to Apply

If you have prior experience in US voice processes or similar international customer support roles and are looking for an opportunity to work with a leading international BPO, apply now! Join our growing team in Ahmedabad and take the next step in your career with Digitel Media.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have prior experience in a US voice process or similar international customer support role?
• Do you have excellent fluency in English (both spoken and listening) to handle US-based customer calls professionally? Please describe your level of English proficiency.
• Have you completed at least 12th grade? If you are currently studying or planning to resume studies soon, please specify the course and expected start date.

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Speak with the employer
+91 6353209877