Senior Virtualization Engineer (OpenShift/ VMware)

Principle Duties and Responsibilities

• Provide enterprise-level operational support for incidents, problem, and change management activities


• Effectively communicate and drive forward resolutions when engaged P1 support activities


• Serve as a subject matter expert and escalation point for virtualization technologies, dealing with technical events and requests needing additional resources or urgent attention


• Assess customer environments for performance and design issues and propose resolutions


• Work across technical teams to troubleshoot complex infrastructure issues


• Work with vendors to resolve virtualization and compute issues


• Perform root cause analysis for issues and provide workarounds to ensure business continuity


• Plan and perform maintenance activities


• Create and maintain detailed documentation


• Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices


• Communicate with customers and internal teams with transparency


• Participate in on-call rotation


• Complete training and certification as assigned to further skills and knowledge


• Willingness to provide mentorship to lesser experienced colleagues

Qualifications/ Technology Experience

• Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted)


• 10+ yrs of experience with Virtualization technologies


• Experience with VMware vSphere/VVFrequired


• Experience with VMware Cloud Foundation (VCF) required


• Experience with Nutanix AHV preferred


• Experience with Microsoft Hyper-V preferred


• 5+ years of hands-on experience with VMware Cloud Foundation (VCF) deployment, configuration, and management


• Proficiency in VCF lifecycle management including automated deployment, patching, and upgrades using SDDC Manager


• Experience with VCF workload domains, including VI workload domains and NSX-T network virtualization


• Knowledge of VCF validated designs and reference architectures for hybrid cloud implementations


• Experience with VCF integration with public cloud services (VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine) preferred


• Experience with VCF's automated deployment and configuration of vSphere, vSAN, NSX, and vRealize Suite components


• Demonstrated ability to manage converged infrastructure through VCF's unified platform spanning compute, storage, networking, and security

QualificationsSoft Skills

• Technical troubleshooting and problem-solving capabilities


• Approach projects and problems with a security first mindset


• Superior customer service and training skills


• Possess a strong sense of urgency and ability to set priorities


• Ability to work without direct supervision


• Team-oriented collaborator willing to share knowledge and experience


• Solid communicator with the ability to provide professional documentation


• Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels


• Ability to effectively interact with all levels of business via phone, written communication, and in person


• Skilled in achieving results in a customer centric environment


• Self-motivated, able to work in a fast-paced environment