Job
Description
Role Overview: You will be primarily responsible for the overall health and maintenance of virtualization and compute products in managed services customer environments. As a valued member of the Managed Services Virtualization team, you will provide tier 3 level support for virtualization technologies. The ideal candidate should be eager to learn, customer-focused, an effective communicator, self-initiating, and able to perform most tasks without direct oversight. Key Responsibilities: - Provide enterprise-level operational support for incidents, problem, and change management activities - Effectively communicate and drive forward resolutions when engaged in P1 support activities - Serve as a subject matter expert and escalation point for virtualization technologies, dealing with technical events and requests needing additional resources or urgent attention - Assess customer environments for performance and design issues and propose resolutions - Work across technical teams to troubleshoot complex infrastructure issues - Work with vendors to resolve virtualization and compute issues - Perform root cause analysis for issues and provide workarounds to ensure business continuity - Plan and perform maintenance activities - Create and maintain detailed documentation - Ensure that clients" infrastructure is healthy, stable, documented, and configured with accepted technical best practices - Communicate with customers and internal teams with transparency - Participate in on-call rotation - Complete training and certification as assigned to further skills and knowledge - Willingness to provide mentorship to lesser experienced colleagues Qualifications/Technology Experience: - Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted) - 10+ yrs of experience with Virtualization technologies - Experience with VMware vSphere/VVF required - Experience with VMware Cloud Foundation (VCF) required - Experience with Nutanix AHV preferred - Experience with Microsoft Hyper-V preferred - 5+ years of hands-on experience with VMware Cloud Foundation (VCF) deployment, configuration, and management - Proficiency in VCF lifecycle management including automated deployment, patching, and upgrades using SDDC Manager - Experience with VCF workload domains, including VI workload domains and NSX-T network virtualization - Knowledge of VCF validated designs and reference architectures for hybrid cloud implementations - Experience with VCF integration with public cloud services (VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine) preferred - Experience with VCF's automated deployment and configuration of vSphere, vSAN, NSX, and vRealize Suite components - Demonstrated ability to manage converged infrastructure through VCF's unified platform spanning compute, storage, networking, and security Soft Skills Qualifications: - Technical troubleshooting and problem-solving capabilities - Approach projects and problems with a security-first mindset - Superior customer service and training skills - Possess a strong sense of urgency and ability to set priorities - Ability to work without direct supervision - Team-oriented collaborator willing to share knowledge and experience - Solid communicator with the ability to provide professional documentation - Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels - Ability to effectively interact with all levels of business via phone, written communication, and in person - Skilled in achieving results in a customer-centric environment - Self-motivated, able to work in a fast-paced environment Please note: The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.,
