Senior Telemarketing Executive

About College 17

College 17 is the official channel partner of the Online Vertical of Jain Group, Bangalore, one of India’s leading education conglomerates. We specialize in branding, marketing, and admission services for online degree programs offered under the Jain Group. Our goal is to connect aspiring learners, working professionals, and international students with flexible and UGC-recognized online education opportunities that empower career growth and lifelong learning.

Role Overview

The Senior Telemarketing Executive will be responsible for managing end-to-end student inquiries, tele-counseling, and admissions conversion for Jain Online programs. This role requires excellent communication skills, sales aptitude, and a deep understanding of the online education ecosystem.

Key Responsibilities

• Conduct outbound and inbound calls to prospective students interested in Jain Online programs.
• Provide accurate counseling regarding program options, eligibility, fee structure, and career benefits.
• Follow up on leads generated through digital campaigns, online forms, and social media.
• Maintain and update CRM databases with call logs, inquiries, and conversion status.
• Coordinate with the admissions and documentation team to ensure smooth onboarding.
• Achieve and exceed monthly admission and revenue targets.
• Offer mentorship to junior telecallers and ensure adherence to process quality.
• Represent Jain Online with professionalism and maintain strong brand communication.

Required Skills & Competencies

• Excellent verbal communication and persuasive selling skills in Hindi and English (regional language preferred).
• Strong ability to build rapport and close admissions over calls.
• Proven experience in telemarketing, counseling, or student support roles.
• Proficiency in CRM systems, MS Office, and lead tracking tools.
• Self-motivated, target-oriented, and capable of handling pressure.

Qualifications & Experience

• Bachelor’s degree in any discipline (MBA preferred).
• 2–4 years of experience in telemarketing, preferably in online education, edtech, or higher education counseling.
• Candidates with prior experience in UGC-approved online degree programs will be given preference.

Remuneration

• Competitive salary with attractive incentive structure based on conversions and performance.

Career Growth

This position offers strong career progression into roles such as Team Leader – Admissions, Assistant Manager, or Vertical Head within the organization.

Job Type: Full-time

Pay: ₹15,000.00 - ₹33,578.23 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Telemarketing: 1 year (Preferred)

Work Location: In person