Senior Telecalling Executive

Job Title: Senior Telecalling Executive

Location:

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Experience Required:

About the Company:

Tamira Aesthetic Healthcare is a fast-growing aesthetic healthcare company offering advanced skin, hair, and body treatments through cutting-edge technology and personalized care. Our mission is to help individuals look and feel their best with the highest standards of professionalism, safety, and client satisfaction.

Role Overview:

Senior Telecalling Executive

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy.
• Follow up on leads generated via digital marketing, referrals, and walk-ins.
• Convert telephonic inquiries into clinic walk-ins or online consultations.
• Maintain a high conversion rate through consultative and need-based selling.
• Provide accurate information on aesthetic treatments, packages, and procedures.
• Manage CRM entries, update call status, and maintain detailed records of conversations.
• Coordinate with clinic managers and doctors to ensure smooth appointment scheduling.
• Address client queries, concerns, and objections tactfully.
• Work closely with the marketing team to give feedback on campaign quality and lead quality.
• Train and guide junior telecallers (if needed) and help improve team performance.

Key Skills & Competencies:

• Excellent verbal communication and interpersonal skills.
• Ability to understand and explain cosmetic and aesthetic services.
• Strong persuasion and negotiation skills.
• Proficiency in CRM tools and MS Office.
• Empathetic listener with a customer-first mindset.
• Fluency in English and at least one regional language (preferred).
• Confident, target-driven, and proactive attitude.

Qualifications:

• Graduate in any discipline. A background in healthcare, cosmetology, or customer service is a plus.
• Minimum 3 years of experience in telecalling, customer support, or inside sales. Prior experience in aesthetic clinics, wellness centers, or beauty/cosmetic industries is highly preferred.

What We Offer:

• Competitive salary with performance-based incentives.
• A dynamic and supportive work environment.
• Opportunities for growth and career development.
• Employee discounts on aesthetic services.