Senior Telecaller

Job Description

Telecalling Executive – Luma Vision Location: Siliguri, West Bengal Experience: 3 years Position Type: Full-time About Luma Vision Luma Vision is a dynamic and rapidly growing company committed to delivering exceptional customer experiences and innovative visual display solutions across India. Key Responsibilities Make outbound calls to potential and existing customers to promote Luma Vision’s products and services. Handle inbound customer inquiries, resolve issues, and provide accurate information. Achieve and exceed weekly/monthly sales targets through effective telecalling strategies. Follow up on leads, nurture prospects, and convert them into successful sales. Maintain and update customer databases and call records accurately. Build rapport and foster long-term relationships with customers. Document call outcomes, feedback, and escalate unresolved issues as needed. Stay updated on product knowledge, industry trends, and sales techniques. Adhere to company policies, compliance standards, and quality benchmarks. Required Qualifications Graduate or equivalent. Minimum 3 years of proven experience in telecalling, telesales, or a similar customer service role. Excellent verbal and written communication skills in English and at least one regional language (Hindi, Bengali, or Nepali preferred). Proficient in using CRM software and MS Office applications. Strong negotiation, persuasion, and problem-solving abilities. Ability to handle rejection, work under pressure, and meet sales targets. Good organizational and time management skills. Preferred Skills Experience working in Siliguri or similar regional markets. Adaptable communication style based on customer profiles. Track record of achieving or exceeding sales targets. Familiarity with data entry and maintaining call documentation. Why Join Luma Vision? Competitive salary with performance-based incentives. Supportive work culture and opportunities for career growth. Training and development in sales and customer relationship management. To Apply: Send your updated CV to info.lumaled@gmail.com Job Type: Full-time Pay: ₹8,086.00 - ₹18,000.00 per month Benefits: Flexible schedule Paid sick time Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person