Senior Telecaller

A telecaller is a professional who contacts existing or potential customers over the phone to generate sales, provide information, resolve issues, and promote products or services. Their responsibilities include making outbound calls, understanding customer needs, documenting feedback, and maintaining customer databases to achieve sales targets and build relationships. [1, 2, 3]
Key Responsibilities of a Telecaller

• Outbound Calling: Contacting prospective and existing customers to introduce new products, services, or promotions. [1, 3]
• Lead Generation: Identifying and targeting potential customers to create sales leads for the company. [3]
• Sales and Order Processing: Persuading customers to purchase products or services and processing their orders. [3, 4]
• Customer Support: Handling customer inquiries, complaints, and providing information about products and services. [3, 4]
• Data Management: Gathering customer information, documenting call details, and maintaining customer databases for future reference. [2, 4]
• Feedback Collection: Collecting customer feedback to help the company improve its offerings. [2, 3]

Skills and Qualifications

• Communication Skills: Excellent verbal communication and the ability to explain products and services clearly. [4, 5, 6, 7]
• Persuasion: The ability to use persuasive techniques to convince customers. [3]
• Problem-Solving: Skills to handle customer objections and resolve queries effectively. [4, 6]
• Sales Acumen: A strong understanding of sales processes and targets. [3, 4, 5, 8]

Importance in Business

• Direct Customer Connection: Telecallers serve as a crucial link, offering a direct line of communication with customers. [5]
• Customer Relationship Building: Their professional interactions can significantly impact customer satisfaction and loyalty. [3, 5]
• Sales Achievement: They are vital in meeting sales targets and driving revenue for the company. [3, 5]

AI responses may include mistakes.[1] https://business.linkedin.com/en-in/talent-solutions/resources/talent-acquisition/job-descriptions/telecaller[2] https://in.indeed.com/hire/job-description/telecaller[3] https://in.indeed.com/hire/how-to-hire/telecaller[4] https://resources.jobsoid.com/job-descriptions/sales/telecaller[5] https://neodove.com/telecalling-job/[6] https://telecrm.in/blog/telecaller-job-description/[7] https://in.indeed.com/Of-Telecaller-Telecaller-jobs-in-Jaipur,-Rajasthan[8] https://neodove.com/what-is-the-difference-between-telemarketing-and-telesales/
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Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• team teder: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person