Senior Telecaller Executive

Position: Senior

Experience: 2-4 years in telecalling/customer service (healthcare or digital marketing preferred) &B2B calling experience preferred over B2C

Location: P-534 Raja Basanta Roy Road, 3rd Floor, Near Southern Avenue Lake Kali Bari, beside Tyagraj Hall, Kolkata, West Bengal 700029

Company: MfunL Healthcare Digital Marketing Agency

Job Type: Full-Time | On-site

Salary: 15,000 - 20,000 per month (+insentive)

About the Company

MfunL is a leading healthcare digital marketing agency in Kolkata, working with hospitals,

clinics, and healthcare professionals to build a strong online presence, boost patient

engagement, and drive growth.

Job Summary

We are seeking a dynamic and results-driven Telecaller to join our growing team.

The successful candidate will be responsible for making outbound calls to social

media, SEO & PPC leads, conducting email outreach, and performing cold calls to

potential healthcare clients, including hospitals, clinics, and surgeons.

Key Responsibilities

1. Lead Management & Conversion

• Handle inbound and outbound calls from social media leads, SEO inquiries, and PPC campaigns.

• Follow up on email and WhatsApp inquiries and convert them into qualified leads.

• Make outbound calls to potential healthcare clients including hospitals, clinics, and surgeons.

• Maintain accurate records of all customer interactions in the CRM system.

2. Customer Engagement

• Build and maintain strong relationships with healthcare professionals and decision-makers.

• Understand client needs and present appropriate digital marketing solutions.

• Schedule appointments for the sales team with qualified prospects.

• Provide detailed information about healthcare marketing services and offerings.

3. Target Achievement

• Meet daily, weekly, and monthly calling and lead conversion targets.

• Achieve conversion goals and appointment generation objectives as set by management.

• Maintain minimum talk time requirements (2+ hours daily).

4. Documentation & Reporting

• Update CRM with accurate call logs, feedback, and client details.

• Prepare daily and weekly performance reports.

• Track lead sources, conversion rates, and maintain organized follow-up schedules.

Additional Responsibilities

• Manage inbound communication through calls, emails, and WhatsApp.

• Handle outbound calls for inbound leads to ensure timely follow-up and closure.

• Fix and coordinate online meetings (minimum 60 per month).

• Manage and maintain all lead and client data systematically.

• Create and share meeting links for scheduled appointments.

• Prepare and send proposals (20–30 per month) as per client requirements.

• PowerPoint presentation creation (8–10 per month) for client meetings and internal use.

• Maintain and compile reports on meetings, leads, and performance metrics.

Required Skills & Knowledge

1. Communication & Interpersonal Skills

• Excellent verbal communication in English, Hindi, and Bengali.

• Strong listening and analytical skills to understand client requirements.

• Professional telephone etiquette and persuasive communication ability.

• Clear articulation and confident speaking style.

2. Technical Competencies

• Proficiency in CRM tools (Salesforce, HubSpot, or equivalent).

• Working knowledge of digital marketing concepts (SEO, PPC, social media).

• Strong command of MS Office (Excel, Word, PowerPoint).

• Skilled in email management and professional correspondence.

• AI awareness and ability to use AI tools effectively for productivity.

3. Healthcare Industry Understanding

• Knowledge of hospital operations, medical specialties, and healthcare services.

• Familiarity with healthcare marketing norms and compliance guidelines.

• Awareness of medical practice management and decision-making processes.

4. Personal Traits & Motivations

• Empathetic and patient when dealing with healthcare professionals.

• Professional, composed, and well-organized under pressure.

• Goal-driven and motivated to achieve targets consistently.

• Adaptable to changing client and market dynamics.

• Client-focused with a genuine interest in healthcare improvement.

• Growth-oriented with a continuous learning attitude.

5. Qualification

• Minimum: Higher Secondary (12th grade)

• Preferred: Bachelor's degree in any field

• Advantage: Healthcare, Marketing, or Communication background

How to Apply:

Interested candidates should send their updated CV at recruitment@mfunl.in

This job can be searched as BPO, Voice Process, International voice process, tellesale