Splunk is looking for a Senior Manager to provide day-to-day leadership in our Splunk Cloud TechOps team. This position is responsible for leading all aspects of the operational infrastructure and delivery of Splunk’s SaaS customer facing systems. As a leader of TechOps, you'll lead a team responsible for building and running our distributed systems at scale in production, supporting and supervising our rapidly growing Cloud Platform. You'll apply metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We're looking for a person to bring a fresh approach to problems of all shapes and sizes and help us build a top-notch team.
Responsibilities:
Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
Define and be responsible for TechOps projects to ensure quality and alignment with business goals
Collaborate with partner teams to identify and address gaps and opportunities within the business
Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
Drive automation and software-defined approaches to reliability and availability as well as change management
Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on standard methodologies
Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
Work with your peers across the organization to handle customer escalations, incidents, or dependent release activities
Act as a liaison between NOC, SRE, supervising teams, support, and leadership for new processes, tools and knowledge transfers
Provide incident and critical issue, lead responsibilities, contribute to post incident reviews, and follow through with action plans
Lead and mentor a team of high performing engineers while fostering a strong team culture of innovation, collaboration, continuous improvement, and a customer focused mentality.
Who you are:
At least 5 years in hands-on leadership position
Deep understanding of Cloud (AWS, Azure, GCP)
Experienced in Systems Administration or Technical Operations
Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
Expertise and experience with config management
Collaborative with outstanding social and interpersonal skills
Calm and collected in stressful situations, such as a major service outage
Take charge personality, and the ability to drive a plan to completion
Comfortable working in an ambiguous environment with a highly technical team
Demonstrated attention to detail, follow through, and ability to prioritize quickly are necessary
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
