Senior Technical Writer

Senior Technical Writer

Key Responsibilities

• Documentation Creation & Management

  : Effectively design, create, and maintain online end-user help, including user guides, reference guides, installation guides, and other technical documentation. You will also be responsible for creating and managing video training materials.

• Collaboration & Information Gathering

  : Collect information on upcoming product releases from the product management and development teams. You'll need to work across multiple agile teams and conduct regular documentation review meetings with key stakeholders.

• Continuous Improvement

  : Stay up-to-date with the latest documentation trends and technologies to continuously improve the quality of the content we provide to customers. You will also contribute to the Support knowledge base by creating and updating articles.

• Content Review

  : Assist colleagues in the marketing department by reviewing a variety of documents, including newsletters, white papers, and reports.

• Project Management

  : Manage your work progress and backlog, providing accurate and timely feedback to your manager. This includes handling the pressure of deadlines and overseeing the translation of documentation deliverables.

Required Qualifications

• Experience

  : A minimum of

  7-8 years of experience

  in technical writing, preferably within the software industry.

• Education

  : A Bachelor's or Master's degree.

• Technical Skills

  :
• Knowledge of the

  DITA XML standard

  and related documentation tools.
• Proficiency with image editing and illustration software like

  Adobe Photoshop

  and

  Adobe Illustrator

  .
• Experience in creating

  video-based help

  is a plus.

• Soft Skills

  :
• Strong

  analytical skills

  to create documentation from diverse and complex source documents (e.g., specifications, user stories, and support calls).
• Strong

  project management skills

  and the ability to work closely with multiple, possibly remote, development teams.
• Insight into

  user experience best practices

  and the readiness to flag them to product management when needed.