Senior Technical Support Executive

Jibe Development Services

1 - 6 years

3 Lacs

Navi Mumbai

Posted:3 days ago| Platform:

Apply

Skills Required

Server Support Excellent Verbal And Written Communication Skills CCNA Troubleshooting SQL Product Support Ticketing Tools Technical Support Network Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position

Qualifications and Skills

Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills .
Excellent typing skills
Self-motivated, independent and meticulous with an eye for detail.
Team player with good interpersonal and communication skills

Job Responsibilities

Assist JiBes Support Team to provide support to vessels / remote offices related to IT hardware/software for office/vessel users.
Translation of business complexities or issues received to internal functional subgroups and vice versa.
Troubleshooting and diagnosing of non-defined/underlying root cause of the issues
Manage user administration for JiBe Internal access rights along with On-boarding of new clients user base.
Analyzing various aspect of PMS and other JiBe modules and prepare document as per the need.
Understanding and documenting client requirements
Analyzing gaps between the user requirements and JiBe features and provide input to the JiBe team
To test/check functional aspects of modules developed by JiBe team and produce desired report/outcome.
Contribute in training to internal/external JiBe users on PMS and related modules whenever required
To create software related documents. (Software feature documents, Help documents, FAQs, Workflow documents etc) as per the requirement of the team

More Jobs at Jibe Development Services

Project Engineer

Navi Mumbai, Chennai

1.0 - 1.0 yrs

INR 3 - 3 Lacs

Group Manager-Engineering

Navi Mumbai

10.0 - 20.0 yrs

INR 0 - 3 Lacs

Team Manager

Navi Mumbai, Chennai

7.0 - 10.0 yrs

INR 20 - 25 Lacs

Senior Technical Support Executive - Accounting

Navi Mumbai

3.0 - 6.0 yrs

INR 1 - 4 Lacs

Technical Support Manager (Accounting)

Navi Mumbai

8.0 - 12.0 yrs

INR 8 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.