Senior Technical Program Manager [Services]

Job Description

Job Snapshot We re looking for a Senior Technical Program Manager (TPM) to join our Technical Solutions team and lead strategic, customer-facing solution projects. This is a highly experienced, individual contributor role that combines the technical expertise of a Solutions Architect with the disciplined execution of a seasoned TPM. You ll work directly with enterprise customers, internal engineering, product, and services teams to deliver complex technical programs that generate measurable business value. If you enjoy bringing clarity to chaos, translating business needs into scalable technical solutions, and owning delivery from start to finish we want to hear from you. What s in it for you? Be the technical owner and advisor for enterprise customer engagements designing, guiding, and delivering scalable solutions. Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations. Drive end-to-end execution of technical programs across integrations, data pipelines, custom reporting, and automation workflows. Manage cross-functional delivery across Engineering, Product, and Services to ensure high-quality outcomes. Communicate with precision from technical deep dives to executive-level status updates. Collaborate with Sales and Pre-Sales for scoping, and with Customer Success to drive post-go-live adoption. Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations. Serve as the primary TPM interface for strategic enterprise customers - leading technical planning, progress reviews, risk discussions, and ensuring alignment among diverse stakeholder groups. Define, implement, and continuously evolve solution delivery standards, customer onboarding playbooks, and escalation management procedures to enable consistent, scalable service excellence. Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic customer-facing delivery environment. Act as the connective tissue across the services organization, bridging strategy with execution and aligning efforts between Professional Services (PS), Managed Services (MS), Customer Success Managers (CSMs), and Support teams. Lead operational excellence initiatives focused on process optimization, automation, and scalability to support growing customer demands and business complexity. Define and track key delivery metrics and KPIs (e.g., SLA adherence, escalation resolution time, customer satisfaction, throughput) with a focus on continuous improvement and scale readiness. Bring strong T-shaped technical expertise - deep understanding of relevant technologies, architectures, and integration points to effectively evaluate technical feasibility, risks, and solutions. Operate with an enterprise mindset, addressing complex, multi-stakeholder environments, compliance requirements, and large-scale deployments. Deliver executive ready communications on delivery status, risk posture, and critical decisions to senior leadership and customer executives. We d love to hear from you, if you: 10+ years of total experience in technical program management roles. Demonstrated success in similar TPM roles within enterprise technology companies, managing strategic, technical, and customer-facing delivery in services or solutions teams. Proven ability to operate effectively at the intersection of technology, process, and customer engagement in complex, matrixed organizations. Proven ability to lead enterprise programs with customer-facing responsibilities. Strong technical foundation in APIs, integrations, SSO, ETL tools, databases, scripting, and cloud architectures. Skilled in driving large-scale initiatives involving cross-functional teams, multiple stakeholders, and high business impact. Exceptional project leadership, stakeholder management, and communication skills. A sharp business and product mindset you understand the why, not just the how. Comfort with ambiguity, ownership, and fast-paced environments. Our culture & accolades As an organization, it s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth. Our culture reflects our employees globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together. Mindtickle is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.