Senior Team Lead, IT Support Services

• We are looking for a Sr. Team Lead to join our IT Support Services  in Hyderabad. This is an amazing opportunity to work on Web of Science products. The team consists of 8 colleagues and is reporting to Manager. We have a great skill set in Science and Academics, and we would love to speak with you if you have skills in managing operations, Systems, Workflow, people, and their performance.
  

About You – Experience, Education, Skills, And Accomplishments

• Work experience (At least 5 years of experience in Workflow, Service Now and People management) 
• Knowledge, skills, or abilities (Proven experience in Process management, Analytical skills and Problem solving) 
• Education (Bachelor's degree in any sciences, or related degree or at least 4 years of equivalent relevant experience) 
  

It would be great if you also had . . .

• Workflow management specialization and certification
  

What will you be doing in this role?

• Manage a diverse team to support content flowing and direct customer value add in Clarivate products.
• Create a culture focused on execution and performance; ensure key performance indicators for timeliness and completeness are established and delivered, with reporting, best practises, and robust workflow control to drive continuous improvement.
• Understanding and expertise in analyzing, improving workflows and business processes.
• Clear and effective communication to convey process changes, updates, and requirements to team members and stakeholders.
• Analyze data and identify areas for improvement in workflows, efficiency, and productivity.
• Proactively identify and address any issues that may arise during the UAT and Prod implementation.
• Working effectively with cross-functional teams, understanding their needs, and aligning workflows, systems to meet business goals.
• Managing time and resources to meet deadlines and ensure smooth workflow operations.
• Documenting workflows, processes, and changes for reference and training purposes
• Managing potential risks associated with workflows, ensuring contingency plans are in place.
• Create a culture of success, motivating and developing colleagues to achieve their full potential.
  

About The Team