Senior Team Lead- IT Support

First American

7 - 10 years

11 - 15 Lacs

hyderabad

Posted:6 days ago| Platform:

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Skills Required

it services telecom networking information security dns back office antivirus windows mcse dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Good problem-solving capability and communicating in an effective and timely manner to concerned stakeholders
Achieving delivery targets for stakeholder service and support performance
Knowledge of protocols of asset management, warranty period, protocols of issuing and installing assets to new employees.
Ensuring smooth operation by coordinating with Application, Windows, and Network teams
Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations
Resolves complex issues regarding operations, installations, on-line transactions, system status and downtime
Know-how of documentation and reporting guidelines.
Strong customer centric approach to close loop on IT tickets and ensure effective resolution.
Ability to conduct root cause analysis and support the team on issue resolution.
Implementation of policies and procedures to ensure server provisioning and maintenance that is consistent with FAI goals.
Excellent communication ability Good communication, coordination between teams.

Technical Skills:

Strong Technical knowledge on Windows 11 and Windows server 2019 and above
Install, upgrade, support and troubleshoot Windows 11.
Install, upgrade, support and troubleshoot for hardware (scanner/Printer etc).
Installation, Configuration /troubleshoot of Office Suite
Basic installation & troubleshooting knowledge on Windows 2019 and above server Operating system.
Technical skills related to Desktop Patch management, Software Installation and Basic Networking skills.
Install, configure and maintain regular updates of Antivirus.
Performs general preventative maintenance tasks on computers, laptops and any other Hardware devices.
Maintaining inventory of Assets, documents vendor reports and Vendor interactions.
Knowledge of Local System policies and Group policies.
Knowledge on Work group/Domain/DNS /DHCP/AD/Exchange/O365.
Managing the complete Ticketing work flow
Assisting the Manager in IT Infrastructure projects
Basic Knowledge on the Network Infra
Knowledge on service operational reviews, ensuring SLA, KPI and other data/information is provided to assist with such reviews

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