Senior Support & NOC Specialist

You are a highly skilled and motivated Senior Support & NOC Specialist with at least 5 years of experience in technical support and network operations. Your responsibilities include providing advanced technical support to clients via phone, email, and remote tools, monitoring and managing network and system alerts within our NOC, escalating and coordinating resolution of complex technical issues, utilizing Halo PSA for ticket management, documentation, and reporting, collaborating with internal teams and vendors for timely incident resolution, and maintaining up-to-date documentation and procedures. To qualify for this role, you should have 5+ years of experience in IT support and NOC operations, proficiency with Halo PSA, strong knowledge of network infrastructure, monitoring tools, and IT systems, exceptional written and verbal communication skills, strong organizational and multitasking abilities, and the ability to work independently and within a team environment. Preferred qualifications include certifications such as CompTIA Network+, CCNA, or equivalent, experience with remote monitoring and management (RMM) tools, and previous experience in a Managed Service Provider (MSP) environment. This is a full-time, permanent position with a night shift schedule from Monday to Friday, located in Mohali, Punjab. Night shift availability is required, and work will be in person.,