Senior Support Engineer

We are seeking a highly passionate and proactive Senior Support Engineer with strong problem-solving abilities and a continuous learning mindset. In this role, you will be responsible for managing product support, system testing, and release coordination for our global IoT platforms. As a primary point of contact for technical support requests from clients both domestic and international, you will troubleshoot and resolve complex system, application, or platform-related issues. Collaboration with engineering and QA teams is essential to ensure smooth testing and deployment. You will own the release cycle by coordinating, tracking, and documenting all software/product updates. Monitoring system health and performance using support tools and dashboards, ensuring SLAs are met, and maintaining client satisfaction are also key responsibilities. Clear and structured documentation of support processes and issue resolutions is crucial for this role. Requirements for this position include a Bachelor's degree in Electrical Engineering, Electronics & Communication, or related engineering disciplines, along with at least 5 years of experience in technical support, QA/testing, or release management roles. A strong understanding of software systems, APIs, and cloud-based platforms, excellent analytical and troubleshooting skills, familiarity with tools like JIRA, Git, Postman, and CI/CD pipelines, as well as clear and confident communication skills, both written and verbal, are necessary. The ability to work independently, prioritize tasks, and coordinate with cross-functional teams is essential. Experience in fast-paced environments or startup ecosystems is considered a plus. This is a full-time, permanent position with health insurance benefits. The work location is in-person in Kochi, Kerala. The shift is during the day. English language proficiency is preferred for this role. Application Question(s): How many years of experience do you have ,