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Senior Supervisor, Transaction Processing

Senior Supervisor, Transaction Processing

Conduent

3 - 6 years

3 - 6 Lacs

visakhapatnam

Posted:1 day ago| Platform:

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Skills Required

production customer service technical support desktop support troubleshooting networking customer support system administration manpower handling remote support installation software support manufacturing production planning finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Track Description:

Requires broad technical expertise and company and industry knowledge.
Accountable for functional, operational, and/or program management.
Achieves goals through the work of others.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.

General Profile

Supervises daily tasks of complex business, technical support, or production teams.
Sets team priorities to ensure timely project completion.
Coordinates work activities with other supervisors.
Makes decisions based on policies, procedures, and business plans.
Receives guidance from manager.
May not perform the work supervised.

Functional Knowledge

Understands and applies concepts in the field of expertise.
Has basic knowledge of other disciplines.

Business Expertise

Understands how to improve efficiency across related teams.

Impact

Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

Sets priorities and mentors employees to meet daily deadlines.

Problem Solving

Resolves day-to-day technical and operational problems.

Interpersonal Skills

Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

Manages teams and provides direction to resolve problems.
Manages client SLAs.
Coordinates resource planning.
Coordinates with support functions.
Generates financial reporting
Prepares employee payroll.
Communicates with stakeholders and clients.
Drives process efficiencies.
Coordinates employee training and development.
Manages people and performance.
Manges risk management, security, compliance and business continuity.
Manages client transitions.
Responsible for billing and invoicing.
Participates in customer meetings and conference calls.
Ensures best business practices and standard business policies.
Performs other duties as assigned
Complies with all policies and standards

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