Senior Storage Engineer

As a Senior Storage Engineer at AHEAD, you will play a crucial role in maintaining and ensuring the overall health of storage technologies in our managed services customer's environments. You will be an integral part of the Managed Services Infrastructure Practice - Storage and DPS team, focusing on Tier 3 incident management, service request management, and change management infrastructure support for all Managed Services customers. Your responsibilities will include providing enterprise-level operational support for incident, problem, and change management activities, planning and executing maintenance tasks, evaluating customer environments for performance and design issues, collaborating with technical teams to troubleshoot complex infrastructure issues, and serving as a subject matter expert and escalation point for storage technologies. Additionally, you will work closely with vendors to address storage-related issues, maintain detailed documentation, participate in on-call rotation, and engage with customers and internal teams transparently. To excel in this role, you should hold a Bachelor's degree in Information Systems or a related field, or possess equivalent education, specialized experience, skills, knowledge, training, or certifications. You must have over 10 years of expert-level experience with Dell Isilon/PowerScale, including best practices, as well as at least 5 years of experience with Dell Unity. Proficiency in disaster recovery and data replication technologies, block and file migration, administration of switching technologies, and operational administration of IT systems is essential. Furthermore, experience with monitoring platforms like LogicMonitor and enterprise ITSM systems such as Service Now is beneficial. Familiarity with storage platforms like Pure or NetApp, cloud platforms, and managed services or consulting experience is required. Strong problem-solving skills, excellent oral and written communication abilities, and a customer service-oriented approach are key attributes for success in this role. At AHEAD, we value diversity and inclusion, promoting growth through the adoption of leading-edge technologies, cross-departmental training, and ongoing certifications for continuous learning. Additionally, we offer a range of employment benefits in the USA, including medical, dental, and vision insurance, 401(k) contributions, paid company holidays, time off, parental and caregiver leave, and more. For additional details on benefits, please visit https://www.aheadbenefits.com/. Join us at AHEAD, where you will have the opportunity to contribute to the digital transformation journey of enterprises while working in a supportive and inclusive environment that encourages personal and professional growth.,