4 Pure Jobs

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft CertifiedAzure Administrator Associate AWS CertifiedSolutions Architect Associate Veeam Certified Engineer VMware certified ProfessionalData Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties.

Role & responsibilities We are looking for a highly motivated and dynamic Chemical Sales Specialist / Business Development Executive to join our team at Ram-Nath & Company. This role is perfect for someone with a background in Chemistry, Science, or Marketing who is passionate about building relationships and driving business growth. As a key member of our team, you will be responsible for identifying new business opportunities, managing client relationships, and promoting our high-quality chemical products. 1) Identifying and developing new business opportunities within the chemical industry by prospecting and targeting potential clients. 2) Building and maintaining strong relationships with key decision-makers at existing and potential customer organizations. 3) Working with internal teams to develop tailored solutions based on customer requirements and market needs. 4) Regularly visiting client places, factories, and industrial plants to build strong relationships with key stakeholders and decision-makers. 5) During industry visits, the candidate should observe the details of existing products, engage in conversations with clients and industry professionals to learn about the products they are using, their experiences, and identify any gaps where our products can be pitched as solutions. 6) Addressing customer issues, concerns, and complaints in a timely and professional manner, maintaining positive relationships. 7) Negotiating pricing, contracts, and terms to ensure profitable and mutually beneficial deals. 8) Follow up with prospects and customers to ensure timely closure of sales opportunities. 9) Monitoring market trends, customer feedback, and competitor activities to identify new opportunities and threats. 10) Maintaining accurate and up-to-date sales records and customer communications in the company-recommended application. 11) Providing regular reports on sales progress, market conditions, and customer needs to management. 12) Continuously developing product knowledge and sales skills to stay ahead of the competition. Preferred candidate profile 1) Bachelor's or Master's degree in Business Administration (BBA, MBA - Marketing), or a degree in Science, Chemistry, or Chemical Engineering is preferred. 2) Willingness and ability to travel frequently within the designated market. 3) Strong communication skills, both written and verbal, with the ability to engage effectively with customers. 4) Proficiency in MS Office applications (Word, Excel, PowerPoint) and navigating the internet 5) Demonstrates excellent communication, negotiation, and interpersonal skills to foster strong relationships 6) Proven track record of providing exceptional customer service and consistently meeting sales targets. 7) Strong ethical standards, with respect for the companys values and culture. Interested candidates please share your updated CV to hr@ram-nath.com / 9894245510 Perks and benefits Fixed salary, conveyance, GMC, and social benefits will be provided. The salary will be determined based on skills, knowledge, and experience

SUMMARY The Data Center Infrastructure Team is responsible for managing Expeditors essential infrastructure. This infrastructure provides Expeditors the global connectivity, compute power, backups and storage to meet its growing demand to move freight. The Storage Administrator is responsible for the support, troubleshooting, installation, and deployment of Storage and Backups based systems. KEY RESPONSIBILITIES Install, configure and manage all network attached storage (Dell PowerStore, Hitachi HNAS, Cohesity) Provides production support for arrays and fiber channel switches including after-hours on-call support Diagnose and isolate array, fiber channel switching, and application-related problems Perform hardware maintenance, repairs, & replacements Ensure backups infrastructure is online and available Function as a subject matter expert for Storage and Backup related questions for other groups within Expeditors Provide recommendations to management through research and review of recent industry solutions in various Storage related technologies Create documentation and training material; provide training to others MINIMUM QUALIFICATIONS 10-15 Years of Experience in Storage Administration. Ability to work collaboratively in an agile team environment Ability to work in a fast-paced environment with minimal supervision Excellent written and oral communication skills 2+ years of experience with storage management technologies (NAS, SAN & FC Switches) Knowledge of backup strategies and products An aptitude for methodical and comprehensive troubleshooting Bachelor's Degree in Computer Science or equivalent experience DESIRED QUALIFICATIONS Experience with Hitachi and Pure Storage Experience with Cohesity backup solutions Experience with agile (SAFe) project planning Experience managing a multi-vendor environment Practiced in designing and implementing business continuity / disaster recovery and high availability plans REPORTING STRUCTURE Team Manager, Data Centers Team

* Seeking a dynamic&motivated BDE/AM to join our team. * Candidate will play a key role in identifying potential customers, developing strong business relationships& promoting our products. * Ability to travel frequently within the designated market Required Candidate profile *Candidate who thrives in a customer-facing role who is eager to contribute to business growth. *Marketing/Science/Chemical Graduates *Interested pl share your updated CV to hr@ram-nath.com/9894245510 Perks and benefits Fixed Salary, Conveyance, GMC & Social benefits