Senior Specialist, Knowledge Management

What you’ll do:

• Shape and manage our knowledge assets — from templates and playbooks to step-by-step guides and FAQs — to ensure content is clear, consistent, and continuously evolving.
• Translate complex and often technical subject matter into content that is relevant, easy to understand, and useful across roles and regions.
• Partner with internal teams to identify knowledge gaps, promote best practices, and ensure critical insights are captured, published, and reused.
• Support content creators and SMEs with coaching and review — you’ll be the go-to person for ensuring quality, consistency, and clarity.
• Maintain our knowledge platform (e.g., WeGrow), drive adoption, and help shape the way people access, easily find, and contribute to knowledge.
• Build engaging knowledge experiences using tools (e.g., SharePoint, Wegrow, LMS tools), and experiment with new formats and approaches to scale content delivery — including the smart use of AI and automation.
  

What you’ll bring:

• 5+ years of experience in knowledge management, enablement, or training — ideally in a SaaS, professional services, or customer success environment.
• Strong writing and editing skills, with a passion for making the complex simple.
• A creative and structured approach to building great knowledge experiences — from authoring content to designing intuitive SharePoint pages or other similar resource hubs.
• Familiarity with knowledge platforms (e.g., WeGrow, Confluence, SharePoint) and how they support content lifecycle management.
• Curiosity, creativity, and a proactive mindset — you love learning, spotting gaps, and helping others grow.
• Bonus points if you’ve used AI or automation tools in a knowledge, training, or documentation context.
  

Why join Basware?