Job
Description
As a Customer Enablement Manager at Mindtickle, you will play a crucial role in partnering with customers to create impactful enablement programs that drive adoption, retention, and success. Your responsibilities will include: - Enable customers to self-serve effectively, improve product adoption, and enhance customer satisfaction & advocacy. - Own the end-to-end enablement journey for customers, ensuring alignment with their business objectives and success metrics. - Represent the Enablement function in customer-facing engagements and serve as a trusted advisor. - Champion best practices in customer enablement, stay updated on industry trends, and contribute to building a customer-obsessed culture. - Partner with Customer Success Managers and Sales leadership to develop scalable enablement strategies and track success using appropriate metrics. - Utilize data analytics, customer feedback, and performance data to continuously enhance enablement approaches and demonstrate ROI. - Collaborate closely with Product, Marketing, Sales, and Support teams to ensure consistency in messaging, training content, and customer communication. - Proactively manage internal and external stakeholders throughout enablement program lifecycles. - Balance multiple projects and customer needs, making informed prioritization decisions without compromising quality or impact. Qualifications required for this role include: - 5+ years of experience in Customer enablement, customer marketing, GTM strategy consulting, program management, and customer success. - Strong program management skills, exceptional communication, and stakeholder management capabilities. - High attention to detail, strong analytical and problem-solving skills, and a mindset of continuous learning and improvement. Preferred Qualifications: - Experience in SaaS, particularly in Sales Enablement or Revenue Operations platforms. - Familiarity with tools like Salesforce, Mindtickle, or other enablement platforms. - Exposure to global customer environments and cross-cultural communication. At Mindtickle, we prioritize creating an engaging and rewarding workplace that offers numerous growth opportunities. Our culture values diversity, commitment to customers, teamwork, and excellence. We are proud to be an Equal Opportunity Employer. In compliance with applicable laws, all hired individuals will be required to verify identity and eligibility to work in their respective locations. As a Customer Enablement Manager at Mindtickle, you will play a crucial role in partnering with customers to create impactful enablement programs that drive adoption, retention, and success. Your responsibilities will include: - Enable customers to self-serve effectively, improve product adoption, and enhance customer satisfaction & advocacy. - Own the end-to-end enablement journey for customers, ensuring alignment with their business objectives and success metrics. - Represent the Enablement function in customer-facing engagements and serve as a trusted advisor. - Champion best practices in customer enablement, stay updated on industry trends, and contribute to building a customer-obsessed culture. - Partner with Customer Success Managers and Sales leadership to develop scalable enablement strategies and track success using appropriate metrics. - Utilize data analytics, customer feedback, and performance data to continuously enhance enablement approaches and demonstrate ROI. - Collaborate closely with Product, Marketing, Sales, and Support teams to ensure consistency in messaging, training content, and customer communication. - Proactively manage internal and external stakeholders throughout enablement program lifecycles. - Balance multiple projects and customer needs, making informed prioritization decisions without compromising quality or impact. Qualifications required for this role include: - 5+ years of experience in Customer enablement, customer marketing, GTM strategy consulting, program management, and customer success. - Strong program management skills, exceptional communication, and stakeholder management capabilities. - High attention to detail, strong analytical and problem-solving skills, and a mindset of continuous learning and improvement. Preferred Qualifications: - Experience in SaaS, particularly in Sales Enablement or Revenue Operations platforms. - Familiarity with tools like Salesforce, Mindtickle, or other enablement platforms. - Exposure to global customer environments and cross-cultural communication. At Mindtickle, we prioritize creating an engaging and rewarding workplace that offers numerous growth opportunities. Our culture values diversity, commitment to customers, teamwork, and excellence. We are proud to be an Equal Opportunity Employer. In compliance with applicable laws, all hired individuals will be required to verify identity and eligibility to work in their respective locations.
