Team Lead - Digital Customer Success Programs Responsive

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As the Team Lead - Digital Customer Success Programs at Responsive, you will play a crucial role in supporting the daily operations, execution, and leadership of the India-based Digital CS team. Your responsibilities will involve a blend of people leadership and hands-on participation in the design, implementation, and refinement of digital customer success programs. You will work closely with Digital Project Managers and a Community Manager to ensure alignment, productivity, and the delivery of high-quality digital CS programs at scale. Reporting directly to the Manager of Digital Customer Success based in the U.S., you will act as the primary point of contact for team operations in India. Your role will encompass driving program planning, accountability, team mentorship, performance tracking, and maintaining consistent communication with global stakeholders. Your main duties will include mentoring and guiding the Digital Project Managers and Community Manager to help them achieve program and performance goals. You will lead the India-based DCS staff on a daily basis, ensuring alignment, productivity, and collaboration. Additionally, you will translate strategic vision into actionable workstreams, establish project timelines, assign responsibilities, oversee execution teams, and lead regular team syncs. Furthermore, you will be hands-on with program strategy and execution, including setting up Gainsight JO, in-app PX programming, and other digital CS workflows. You will review, test, and refine the team's work for quality and alignment, and collaborate with cross-functional partners to support timely execution and effective scaling. In terms of reporting and communication, you will serve as the primary contact between the India-based DCS team and the US management team, ensuring alignment on goals and timelines. You will own reporting on deliverables and program outcomes to provide visibility into team activity, engagement impact, and digital CS effectiveness. Additionally, you will maintain clear documentation of initiatives and ensure regular communication with the DCS Manager, aiming to streamline stakeholder communications and reduce information silos. Your role will also involve supporting the onboarding of new team members, identifying ongoing skill development opportunities, and fostering a positive and collaborative team culture focused on experimentation, iteration, and shared learning. To be successful in this role, you should have a Bachelor's degree in Business or a related field of study, along with 8+ years of progressive experience in program/project management, process improvement, or Customer Success/Operations roles within a SaaS environment. Experience in designing and launching scalable digital programs, working across time zones, operating in agile environments, and managing work in sprints is essential. Strong analytical skills, knowledge of project management methodologies, and hands-on experience with tools like Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms will be beneficial. Overall, you should possess excellent interpersonal and leadership communication skills, a proactive problem-solving approach, and the ability to motivate others while fostering a collaborative and feedback-rich culture within a fast-paced startup environment.,

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Cloud Sales Executive Great Techno Tycoon

5.0 - 9.0 years

0 Lacs

indore, madhya pradesh

On-site

If you are seeking a challenging work environment to bring out the best of prowess in you, then GreatTechnoTycoon is definitely the place to be in. The rate at which our company is growing in this dynamic and competitive world, we are confident that we can give a wonderful working environment to the budding professionals. Even if you are a fresher or a highly experienced person, you can get the perfect fillip that you dreamt of for your career. With an atmosphere that facilitates quality work and values productivity over other matters, GreatTechnoTycoon has become the ground for numerous people to excel in their respective fields and climb higher up the career ladder. In case you wish to pursue your career at GreatTechnoTycoon, do send in your details for the relevant positions and we will get back to you as and when required. Send in your resume for the posts currently advertised and we can assure you a superior working environment! For any inquiry related to the application procedure or for current & future openings, kindly contact only on the following details given of our HR Department. Job Type: Permanent Educational Qualification: Graduate, Technical Graduate Experience: 5+ Years of professional experience as Cloud Sales Executive Preferred Candidate Profile: - Strategically roadmap, prioritize and measure short and long term solutions to meet customers" strategic cloud and IT transformation needs. - Drive customer enablement, supportability, and operational and usability strategies for customers to easily absorb advanced Cloud and Automation solutions. - Act as a Trusted Advisor in an objective role to provide the best solution for the customer based on their current and long term business requirements. - Demonstrable experience in strategizing, leading and delivering business value to customers Executive leadership. - Understand and articulate additional drivers, challenges, inhibitors and conditions driving cloud and similar next-generation technologies within a Customer's environment. - Mentor individuals and teams to drive understanding of solutions, best practices, and cloud consulting methodologies. - Contribute, refine, and/or lead the team's consulting process, including documentation of how the engagement is delivered. - Assist the sales team in producing client cloud proposals, education and enablement, delivery estimates, business case, and solution designs. - Good communication and team working skills. Location: Indore, MP, India Compensation / Benefits: Best in the industry Email your resume to: career@greattechnotycoon.com,

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