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Eli Lilly And Company
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Senior Software Engineer Operations

Senior Software Engineer Operations

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Eli Lilly And Company

4 - 6 years

15 - 20 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

rest continuous integration cd python elk technical troubleshooting ci/cd microsoft azure javascript redis node.js servicenow postgresql ui gcp application support datadog software engineering bash aws sdlc amazon cloudwatch jira agile methodology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide advanced technical support for suite of products, acting as the escalation point for L2 support and customer queries.

Troubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security.

Collaborate with development teams (frontend, backend, full stack) to analyse root causes, reproduce issues, and deliver timely fixes or workarounds.

Monitor application health, logs, and alerts using tools such as AWS CloudWatch, Winston, or similar.

Maintain and update knowledge base articles, FAQs, and runbooks for recurring issues and resolutions.

Support deployment activities, including post-release validation and rollback procedures.

Participate in incident management, including RCA (Root Cause Analysis), documentation, and communication with stakeholders.

Ensure compliance with internal standards and external regulations (e.g., GDPR, HIPAA, as relevant).

Contribute to continuous improvement of support processes.

Collaborate cross-functionally with product, QA, and engineering teams to drive product quality and customer satisfaction.

Take responsibility for authoring technical documents, including design documents, runbooks, troubleshooting guides, and other relevant documentation to support operations and knowledge sharing.

How You Will Succeed

Demonstrate strong analytical and problem-solving skills, with hands-on experience in debugging web applications (frontend and backend).

Utilise monitoring, logging, and alerting tools (e.g., AWS CloudWatch, Winston, Datadog, ELK).

Work effectively with ticketing systems (e.g., Jira, ServiceNow) and incident management workflows.

Apply good understanding of RESTful APIs, databases (PostgreSQL, Redis), and cloud platforms (AWS, Azure, GCP).

Support CI/CD pipelines and deployment processes.

Use basic scripting skills (e.g., Bash, Python, JavaScript) for automation and troubleshooting.

Communicate and collaborate effectively across teams.

What You Should Bring

4-6 years experience in application support, technical troubleshooting, or software engineering.

Experience supporting products in regulated industries (Life Sciences, Healthcare, etc.).

Familiarity with frontend frameworks (React, Material-UI) and backend technologies (Node.js, Express.js).

Knowledge of security best practices and compliance requirements.

Exposure to Agile methodologies and SDLC.

Experience with knowledge base management and documentation.

Interest in continuous learning and process improvement.

Bachelor s degree in computer science, Engineering, or related field (or equivalent practical experience).

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Eli Lilly And Company

Pharmaceutical Manufacturing

Indianapolis Indiana

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Senior Software Engineer Operations