Senior Site Reliability Engineer

Job Purpose

SRE new headcount to assist with day-to-day activities supporting ST Application services related to deployment and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities

Responsibilities

• Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
• Coding and Automation of Applications on Linux, Windows, Cloud Platforms
• Implement automated tests, automated deployments, and operational tools
• Collaborate with Product and Support teams to plan and deploy product releases
• Work with Linux, Windows, Cloud Platforms and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes
• Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
• Ensure services are designed with 24/7 availability and operational readiness and rigor
• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
• Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
• Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services
• Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated
• Resolution of product/service defects or design changes, infrastructure changes, or operational changes
• Partner with other SREs and lead by example - contributor more than a delegator
• Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology

Knowledge and Experience

• 7+ years of Systems/Applications automation in 24x7 Production support services environments
• BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
• Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET
• 7+ years managing Enterprise Red Hat Linux experience required
• Excellent troubleshooting skills, utilizing a systematic problem-solving approach
• Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols)
• Experience with elastically scalable, fault tolerance and other cloud architecture patterns
• Experience with Continuous Integration and Continuous Delivery concepts
• Good to have experience in Containerization concepts like Kubernetes
• Proven strength in SaaS services, experience in massive scale web operations
• Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
• Expertise with monitoring, alerting and incident response tools and performing root cause analysis
• Experience with deployment automation tools like UCD
• Experience with Azure DevOps (ADO)