Senior Site Reliability Engineer

Job Purpose

Site Reliability Engineer to assist with day-to-day activities supporting SRE services related to incidents. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.

Responsibilities

• Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
• Coding and Automation of Applications on Cloud Platform
• Implement automated tests, automated deployments, and operational tools
• Collaborate with Product and Support teams to plan and deploy product releases
• Work with Cloud Platform and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes
• Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
• Ensure services are designed with 24/7 availability and operational readiness and rigor
• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
• Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
• Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services
• Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated
• Resolution of product/service defects or design changes, infrastructure changes, or operational changes
• Partner with other SREs and lead by example - contributor more than a delegator

Knowledge and Experience

• 7+ years of Systems/Applications automation in 24x7 Production support services environments
• BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
• Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET
• Excellent troubleshooting skills, utilizing a systematic problem-solving approach
• Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols)
• Experience with elastically scalable, fault tolerance and other cloud architecture patterns
• Experience operating on AWS (both PaaS and IaaS offerings)
• Experience in both Windows (2k8R2+) and Linux
• Experience with Continuous Integration and Continuous Delivery concepts
• Hand-on experience in Infrastructure as code tools like Terraform, CloudFormation AND/OR Chef, Salt Stack, Ansible, Puppet
• Good to have experience in Containerization concepts like Docker
• Proven strength in SaaS services, experience in massive scale web operations