Senior ServiceNow Engineer

Morningstar

3 - 5 years

3 - 5 Lacs

Mumbai Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

IT Service Management (ITSM) Performance Analytics

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a skilled and experienced Senior ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems
The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices
You will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes

Responsibilities

ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organizations HRSD, ITSM, and/or ITAM (hardware) requirements.
Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.
Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

Requirement:

Bachelors degree in Computer Science, Information Technology, or a related field.
3-5 years of working experience as a ServiceNow Developer, preferably with HRSD and/or ITAM product expertise.
ServiceNow Certified Application Developer (CAD) certification is highly desirable.
Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
In-depth knowledge of ITIL processes and best practices for IT Service Management.
Strong analytical and problem-solving skills to design effective ServiceNow solutions.
Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
Excellent organizational and time management skills to handle multiple projects simultaneously.
Understanding of Agile development methodologies is a plus.

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