Senior Servicenow Developer - ITSM & AI

Job Description

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation. Key Responsibilities: ServiceNow ITSM Development: Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow Develop and maintain Incident, Problem, Change and Request Management solutions Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions Collaborate with process owners to align ITSM solutions with business needs Agentic AI Automation Integration: Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload Integrate AI/ML models for risk-based decision-making in Change and Incident Management Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms API Data Integrations: Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs Work with data models CMDB relationships and external analytics engines to improve AI-driven insights Automate data ingestion event correlation and AI-powered resolution workflows Compliance Security Performance Optimization Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies Implement governance measures for AI-driven decisions ensuring transparency and accountability Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,