Senior Servicenow Developer

Position Overview

We are looking for an experienced ServiceNow Developer & Senior Developer with strong expertise in IT Service Management (ITSM) and Hardware/Software Asset Management (HAM/SAM) modules, preferably within the financial services industry. The ideal candidate will be responsible for end-to-end solution design, development, and support of ServiceNow applications, with a focus on ITSM and asset management processes aligned with regulatory and compliance needs specific to finance.

Key Responsibilities

• Lead the development and configuration of ServiceNow ITSM and HAM/SAM modules in accordance with financial industry best practices.
• Design and implement scalable, secure, and compliant ServiceNow solutions to support IT operations and asset lifecycle management.
• Collaborate with business analysts and process owners to capture requirements and translate them into technical solutions.
• Develop and customize ServiceNow applications using JavaScript, Flow Designer, Business Rules, Client Scripts, and Script Includes.
• Integrate ServiceNow with external systems and data sources via REST/SOAP APIs, MID Servers, and IntegrationHub.
• Optimize and maintain the CMDB, ensuring accurate relationships between assets, CIs, and services.
• Ensure compliance with governance, risk, and compliance (GRC) requirements within asset management processes.
• Lead upgrades, patching, and platform maintenance with minimal disruption to business operations.
• Provide mentorship and guidance to junior developers and support staff.
• Keep abreast of new ServiceNow features, industry trends, and compliance requirements in the financial sector.

Qualifications

• ServiceNow Certified System Administrator (CSA) Required
• Certified Application Developer (CAD) – Preferred
• Certifications in HAM, SAM, or ITSM modules – Highly Desirable
• Experience with ServiceNow in regulated environments, particularly finance or banking.
• Exposure to ServiceNow GRC, Performance Analytics, or Virtual Agent is a plus.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 4+ years of hands-on experience with ServiceNow platform development.
• Proven expertise in ITSM, HAM, and SAM module implementation and customization.
• Experience working within the financial sector, with understanding of compliance, security, and audit requirements.
• Strong scripting and development experience in JavaScript, Glide APIs, and ServiceNow Studio.
• In-depth knowledge of ServiceNow platform architecture, performance optimization, and CMDB.
• Strong experience integrating ServiceNow with third-party systems and tools.
• Familiarity with ITIL processes and implementation in enterprise environments.
• Excellent analytical, communication, and documentation skills.