Position Overview We are looking for an experienced ServiceNow Developer & Senior Developer with strong expertise in IT Service Management (ITSM) and Hardware/Software Asset Management (HAM/SAM) modules, preferably within the financial services industry. The ideal candidate will be responsible for end-to-end solution design, development, and support of ServiceNow applications, with a focus on ITSM and asset management processes aligned with regulatory and compliance needs specific to finance. Key Responsibilities Lead the development and configuration of ServiceNow ITSM and HAM/SAM modules in accordance with financial industry best practices. Design and implement scalable, secure, and compliant ServiceNow solutions to support IT operations and asset lifecycle management. Collaborate with business analysts and process owners to capture requirements and translate them into technical solutions. Develop and customize ServiceNow applications using JavaScript, Flow Designer, Business Rules, Client Scripts, and Script Includes. Integrate ServiceNow with external systems and data sources via REST/SOAP APIs, MID Servers, and IntegrationHub. Optimize and maintain the CMDB, ensuring accurate relationships between assets, CIs, and services. Ensure compliance with governance, risk, and compliance (GRC) requirements within asset management processes. Lead upgrades, patching, and platform maintenance with minimal disruption to business operations. Provide mentorship and guidance to junior developers and support staff. Keep abreast of new ServiceNow features, industry trends, and compliance requirements in the financial sector. Qualifications ServiceNow Certified System Administrator (CSA) Required Certified Application Developer (CAD) – Preferred Certifications in HAM, SAM, or ITSM modules – Highly Desirable Experience with ServiceNow in regulated environments, particularly finance or banking. Exposure to ServiceNow GRC, Performance Analytics, or Virtual Agent is a plus. Bachelor’s degree in Computer Science, Information Systems, or a related field. 4+ years of hands-on experience with ServiceNow platform development. Proven expertise in ITSM, HAM, and SAM module implementation and customization. Experience working within the financial sector, with understanding of compliance, security, and audit requirements. Strong scripting and development experience in JavaScript, Glide APIs, and ServiceNow Studio. In-depth knowledge of ServiceNow platform architecture, performance optimization, and CMDB. Strong experience integrating ServiceNow with third-party systems and tools. Familiarity with ITIL processes and implementation in enterprise environments. Excellent analytical, communication, and documentation skills.
Position Overview We are seeking an experienced and strategic ServiceNow Architect to lead the design and governance of our ServiceNow platform, with a primary focus on IT Service Management (ITSM) and Hardware/Software Asset Management (HAM/SAM). The ideal candidate will have a strong background in financial services, with deep knowledge of regulatory, compliance, and operational requirements unique to the industry. As a ServiceNow Architect, you will be responsible for translating business objectives into scalable, compliant, and efficient ServiceNow solutions across the ITSM and Asset Management domains, driving platform strategy, design standards, and delivery excellence. Key Responsibilities Own the architecture and solution design for ServiceNow ITSM, HAM, and SAM modules, ensuring alignment with business goals and financial industry standards. Define and enforce platform governance, architecture principles, and integration patterns. Provide architectural oversight for all ServiceNow development, ensuring scalable and maintainable design. Partner with cross-functional teams to identify opportunities for automation, optimization, and improved service delivery. Lead the platform roadmap and upgrade planning, ensuring minimal business impact and high platform stability. Collaborate with security and compliance teams to ensure alignment with data protection, audit, and regulatory requirements (e.g., SOX, PCI, GDPR). Evaluate and design integrations with third-party systems, CMDB sources, discovery tools, and financial asset tracking systems. Act as the subject matter expert (SME) for ServiceNow architecture, mentoring development teams and reviewing code/configuration. Monitor new releases from ServiceNow and recommend relevant new features or modules to stakeholders. Lead architectural reviews, POCs, and performance assessments to ensure high availability and optimized system design. Qualifications Bachelors or Masters degree in Computer Science, Information Technology, or related field. 8+ years of ServiceNow experience, including 3+ years in a ServiceNow architect or lead developer role. Deep expertise in ITSM, HAM, and SAM module design, configuration, and deployment. Strong industry experience in financial services, with understanding of operational risk, compliance, and governance. Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, IntegrationHub, and REST/SOAP APIs. Extensive knowledge of CMDB design, discovery processes, and asset lifecycle governance. Experience with enterprise architecture frameworks (e.g., TOGAF, ITIL v4). Strong interpersonal and stakeholder management skills, including executive-level communication. Solid understanding of Agile, DevOps, CI/CD pipelines, and platform performance optimization. Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Implementation Specialist in ITSM and HAM/SAM – Highly Preferred Certified Application Developer (CAD) TOGAF, ITIL v4, or similar enterprise architecture/IT service management certifications.
Position Overview: We are seeking a Technical Architect specializing in Salesforce Industries (SFI) to lead complex digital transformation projects. The role involves designing scalable, enterprise-grade solutions using OmniStudio/Vlocity and the Salesforce platform. You will collaborate with clients, partners, and internal teams to drive best practices, architecture standards, and successful delivery. Strong experience in integration, data, and security architecture is essential. A background in CRM implementations and a technical degree or equivalent experience is required. Job Responsibilities: Guide our customers, partners, and implementation teams on how best to complete digital transformation with the Salesforce platform using Salesforce Industries solutions. Establish trust with the customers leadership, promoting and implementing standard methodologies with SFI and Salesforce. Build out sophisticated business processes using native Salesforce Industries (OmniStudio/Vlocity) technology and the toolkit of the Force.com platform and integration tools. Manage customer expectations; provide solutions to sophisticated problems with both the customer and third-party partners. Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs. Identify and proactively handle risk areas in the solution and contribute to seeing an issue through to complete resolution. Advise and mentor complementary teams, which may include customer and partner resources providing mentorship on application and integration development standard processes as well as technical product assistance. Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the communitys overall knowledge base and expertise. Required Skills: 5+ years of Enterprise Architecture or consulting experience working on deployment teams throughout the project lifecycle, ideally using Agile development techniques 8+ years of experience into Salesforce Bachelors degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent shown work experience in lieu of a degree will be considered. Proven track record of successful delivery on customer projects, preferably enterprise CRM implementations for any of the Vlocity Industry verticals - Communications, Media and Entertainment, Insurance, Health, Public-Sector, Energy & Utilities. Strong application design and development skills combined with strong data, integration, and security architecture skills. Excellent communication and presentation skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation. Able to optimally present and defend a point of view to a variety of audiences. Confirmed ability to analyze, design, and optimize business processes via technology and integration. Ability to convey and convince customers of standard methodologies at various levels within a large organization. Experience will be evaluated based on alignment with the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Other: Hold a Bachelors/Masters degree or diploma in Computer Science related field of study Location- Pune and Indore
, Position Overview: We are seeking a highly skilled Salesforce Developer with expertise in Lightning Web Components (LWC) and Omni Studio. The ideal candidate should possess strong technical acumen and proven experience in Salesforce development, customization, and integration. Key Responsibilities: Design, develop, test, and deploy scalable solutions using Salesforce platform features like Apex, Lightning Components (Aura and LWC), Visualforce, etc. Implement and customize Salesforce applications using Omni Studio for effective workflow management and process automation. Collaborate with cross-functional teams to gather and interpret functional specifications and user requirements. Provide technical expertise and guidance to junior developers and support teams on best practices for Salesforce development. Perform code reviews, ensure code quality, and maintain high standards for Salesforce development within the organization. Manage Salesforce releases and version upgrades, ensuring minimal disruption to business operations. Troubleshoot and resolve issues related to Salesforce configurations, customizations, and integrations. Requirements : 4-7 years of experience as a Salesforce Developer, with a proven track record of successful Salesforce implementations. Strong proficiency in Lightning Web Components (LWC) development and customization. Good experience with Omni Studio for process automation and workflow management. In-depth knowledge of Salesforce platform features including Apex, Visualforce, Lightning Components (Aura and LWC), etc. Must hold Salesforce Platform Developer 1 (PD1) and Platform Developer 2 (PD2) certifications. Experience with Salesforce integrations (REST/SOAP APIs, JSON, etc.) and third-party tools/plugins. Excellent communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges. Location: Indore, Pune
Key Responsibilities: Identify, research, and prospect new B2B clients across the U.S. and Canada using outbound channels such as cold calling, email outreach, LinkedIn, and virtual engagement. Manage a sales pipeline of expired, new, and existing customer leads, ensuring accurate status tracking, timely follow-ups, and consistent communication. Generate high-quality leads aligned with the companys sales strategy and target personas, nurturing and managing them within Salesforce CRM. Develop persuasive sales messaging and custom pitches tailored to North American business contexts, industry verticals, and compliance requirements. Qualify and prioritize leads based on buying intent, budget, authority, need, and timeline (BANT) or other qualification frameworks. Utilize market intelligence tools (e.g., ZoomInfo, Apollo, LinkedIn Sales Navigator, Crunchbase) to build detailed prospect profiles and uncover business opportunities. Collaborate with inside sales, pre-sales, and marketing teams to create outbound campaigns that resonate with the North American audience. Maintain frequent, professional contact with leads and clients via phone, email, and virtual meetings to build trust and long-term relationships. Consistently update and manage lead information, contact history, and engagement activities in Salesforce CRM. Communicate proactively with management regarding pipeline activity, lead quality, market feedback, and competitive intelligence. Monitor and report performance against lead generation KPIs, including lead volume, conversion rates, and appointment setting goals. Skills: Extensive experience generating B2B leads for the North American market, with a deep understanding of cultural, commercial, and industry-specific nuances. Strong outbound sales experience, including cold calling, email sequencing, LinkedIn outreach, and virtual client engagement. Ability to craft compelling value propositions, leveraging a consultative and solution-oriented sales approach. Proficiency with Salesforce CRM for lead tracking, pipeline reporting, and sales coordination. Comfortable with high activity levels and performance-based targets. Strong English communication skills (verbal and written) with professional fluency suitable for North American clients. Excellent analytical and organizational skills with meticulous attention to detail in documentation and follow-up. A self-starter with a strong sense of ownership, accountability, and drive for performance. Qualifications: Bachelors degree in Marketing, Business Administration, Communications, or a related field 8+ years of experience in outbound B2B sales/lead generation roles, preferably for international markets Prior experience in selling or generating leads for technology, SaaS, or professional services firms Experience working in a U.S. or Canada-facing sales team is highly preferred. Location: Pune, India