Position Overview We are looking for an experienced ServiceNow Developer & Senior Developer with strong expertise in IT Service Management (ITSM) and Hardware/Software Asset Management (HAM/SAM) modules, preferably within the financial services industry. The ideal candidate will be responsible for end-to-end solution design, development, and support of ServiceNow applications, with a focus on ITSM and asset management processes aligned with regulatory and compliance needs specific to finance. Key Responsibilities Lead the development and configuration of ServiceNow ITSM and HAM/SAM modules in accordance with financial industry best practices. Design and implement scalable, secure, and compliant ServiceNow solutions to support IT operations and asset lifecycle management. Collaborate with business analysts and process owners to capture requirements and translate them into technical solutions. Develop and customize ServiceNow applications using JavaScript, Flow Designer, Business Rules, Client Scripts, and Script Includes. Integrate ServiceNow with external systems and data sources via REST/SOAP APIs, MID Servers, and IntegrationHub. Optimize and maintain the CMDB, ensuring accurate relationships between assets, CIs, and services. Ensure compliance with governance, risk, and compliance (GRC) requirements within asset management processes. Lead upgrades, patching, and platform maintenance with minimal disruption to business operations. Provide mentorship and guidance to junior developers and support staff. Keep abreast of new ServiceNow features, industry trends, and compliance requirements in the financial sector. Qualifications ServiceNow Certified System Administrator (CSA) Required Certified Application Developer (CAD) – Preferred Certifications in HAM, SAM, or ITSM modules – Highly Desirable Experience with ServiceNow in regulated environments, particularly finance or banking. Exposure to ServiceNow GRC, Performance Analytics, or Virtual Agent is a plus. Bachelor’s degree in Computer Science, Information Systems, or a related field. 4+ years of hands-on experience with ServiceNow platform development. Proven expertise in ITSM, HAM, and SAM module implementation and customization. Experience working within the financial sector, with understanding of compliance, security, and audit requirements. Strong scripting and development experience in JavaScript, Glide APIs, and ServiceNow Studio. In-depth knowledge of ServiceNow platform architecture, performance optimization, and CMDB. Strong experience integrating ServiceNow with third-party systems and tools. Familiarity with ITIL processes and implementation in enterprise environments. Excellent analytical, communication, and documentation skills.

Position Overview We are seeking an experienced and strategic ServiceNow Architect to lead the design and governance of our ServiceNow platform, with a primary focus on IT Service Management (ITSM) and Hardware/Software Asset Management (HAM/SAM). The ideal candidate will have a strong background in financial services, with deep knowledge of regulatory, compliance, and operational requirements unique to the industry. As a ServiceNow Architect, you will be responsible for translating business objectives into scalable, compliant, and efficient ServiceNow solutions across the ITSM and Asset Management domains, driving platform strategy, design standards, and delivery excellence. Key Responsibilities Own the architecture and solution design for ServiceNow ITSM, HAM, and SAM modules, ensuring alignment with business goals and financial industry standards. Define and enforce platform governance, architecture principles, and integration patterns. Provide architectural oversight for all ServiceNow development, ensuring scalable and maintainable design. Partner with cross-functional teams to identify opportunities for automation, optimization, and improved service delivery. Lead the platform roadmap and upgrade planning, ensuring minimal business impact and high platform stability. Collaborate with security and compliance teams to ensure alignment with data protection, audit, and regulatory requirements (e.g., SOX, PCI, GDPR). Evaluate and design integrations with third-party systems, CMDB sources, discovery tools, and financial asset tracking systems. Act as the subject matter expert (SME) for ServiceNow architecture, mentoring development teams and reviewing code/configuration. Monitor new releases from ServiceNow and recommend relevant new features or modules to stakeholders. Lead architectural reviews, POCs, and performance assessments to ensure high availability and optimized system design. Qualifications Bachelors or Masters degree in Computer Science, Information Technology, or related field. 8+ years of ServiceNow experience, including 3+ years in a ServiceNow architect or lead developer role. Deep expertise in ITSM, HAM, and SAM module design, configuration, and deployment. Strong industry experience in financial services, with understanding of operational risk, compliance, and governance. Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, IntegrationHub, and REST/SOAP APIs. Extensive knowledge of CMDB design, discovery processes, and asset lifecycle governance. Experience with enterprise architecture frameworks (e.g., TOGAF, ITIL v4). Strong interpersonal and stakeholder management skills, including executive-level communication. Solid understanding of Agile, DevOps, CI/CD pipelines, and platform performance optimization. Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Implementation Specialist in ITSM and HAM/SAM – Highly Preferred Certified Application Developer (CAD) TOGAF, ITIL v4, or similar enterprise architecture/IT service management certifications.