Senior Service Manager

Roles and Responsibilities:

• Tracking and monitoring of Service Requests received across all touch points from Yes Private Clients and ensuring the requests are processed within TAT
• Follow up on requests and liaise with resolving units to provide a timely and accurate resolution
• Identifying process improvements and ensuring that the improvements are delivered end to end
• Experience in handling projects through full life cycle
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitors progress and performance against the project plan.
• Identifies, resolves or escalates operational problems and minimize delays
• Conducts project meetings and prepares regular reports to communicate the status of the project within the project team.
• Measure project performance to identify areas of improvement.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.
• Be a primary contact for Yes Private Service Managers and Yes Private Relationship Managers in case of queries/ escalations
  

Candidate Requirement

• Proactive personality and self- motivator
• Minimum 5 years of Banking experience
• Excellent analytical skills
• Project Management skills