Senior Service Manager

As a seasoned expert with 2 years of experience, you will be joining our Voice Process team, specializing in troubleshooting-related processes, driving customer satisfaction, and operational excellence. Responsibilities: - Develop and implement strategies to enhance customer experience - Analyze and improve systems, processes, and workflows - Lead and manage a team to achieve operational goals - Collaborate cross-functionally to drive business outcomes If you are a motivated and experienced professional seeking a new challenge, we encourage you to apply. Qualifications Required: - 2 years of experience in a similar role - Strong problem-solving skills - Excellent communication and leadership abilities - Ability to work effectively in a team environment Benefits: - Paid sick time - Paid time off Schedule: - Evening shift - Fixed shift - Monday to Friday - Night shift - US shift Please note that this job is Full-time and Permanent with additional benefits such as performance bonus, yearly bonus, and the preferred work location is in person. The expected start date for this position is 05/02/2025.,