Senior Service Manager

Major experience across all facets of managing after sales service function as key revenue generating
business module with customer focused deliverables. ✓ Innate strengths in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers. ✓ Possesses rich qualitative experience in identifying and retaining their business association with augmented customer services. ✓ Demonstrated professional excellence in corporate customer support in areas like spares distribution, warranty, pricing and procurement, inventory and workshop activities. ✓ Capable of assisting Service Operations with emphasis on implementing policies & procedures, developing / streamlining systems, optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum. ✓ Effective team leader, trainer and motivator with fine-tuned analytical and troubleshooting skills.