Senior Server/Server

Key Result Areas (KRA) for Server

· Guest Service:

o Greet and Seat: Warmly greet guests upon arrival and promptly seat them according to the seating plan.

• Order Taking: Accurately take food and beverage orders, ensuring all special requests and dietary restrictions are noted.
• Serving: Serve food and beverages promptly and correctly, ensuring all items are delivered to the correct guests.

· Product Knowledge:

o Menu Familiarity: Maintain thorough knowledge of the menu, including ingredients, preparation methods, and presentation.

• Specials and Promotions: Stay informed about daily specials, promotions, and seasonal menu changes to effectively inform guests.

· Guest Experience:

o Attentiveness: Regularly check on guests to ensure their needs are met and resolve any issues promptly.

• Feedback Collection: Encourage and collect guest feedback, communicating any concerns to management for prompt resolution.

· Cleanliness and Presentation:

o Table Setting: Ensure tables are set according to CAARA’s standards before guests are seated.

• Dining Area Maintenance: Maintain cleanliness and organization of the dining area throughout service.

· Team Collaboration:

o Communication: Effectively communicate with kitchen staff and management to ensure smooth service.

• Support: Assist team members during peak times to ensure consistent guest satisfaction.

· Sales and Upselling:

o Menu Recommendations: Make informed suggestions to enhance guests’ dining experiences, such as recommending wine pairings or dessert options.

• Upselling: Actively promote upselling opportunities to increase average guest check value.

· Compliance and Safety:

o Health and Safety Standards: Adhere to all health and safety regulations, including proper food handling and sanitation practices.

• Company Policies: Follow all CAARA Fine Dine Restaurants’ policies and procedures.

· Leadership and Training:

• Mentorship: Provide guidance and mentorship to junior servers, assisting with training and development.
• Performance Monitoring: Monitor team performance, providing constructive feedback and support to ensure high service standards.

· Advanced Guest Service:

• VIP Service: Deliver exceptional service to VIP guests, ensuring their unique preferences and expectations are met.
• Issue Resolution: Handle guest complaints and issues with professionalism, escalating to management when necessary.

· Operational Efficiency:

• Shift Management: Assist in managing server schedules and shift assignments to ensure adequate coverage.
• Workflow Coordination: Coordinate with kitchen and bar staff to streamline service and minimize wait times.

· Inventory and Supplies:

• Stock Management: Monitor and manage dining room supplies, including cutlery, glassware, and napkins, ensuring adequate stock levels.
• Order Placement: Assist with placing orders for necessary supplies and ensuring timely replenishment.

· Sales and Revenue:

• Target Achievement: Work towards achieving sales targets, implementing strategies to boost revenue through effective upselling and cross-selling.
• Event Promotion: Promote special events and private dining options to guests, contributing to increased bookings and revenue.

· Quality Control:

• Service Standards: Ensure all service standards are consistently met, conducting regular checks and audits.
• Guest Feedback: Analyze guest feedback and implement improvements to enhance service quality.

· Compliance and Safety Leadership:

• Regulatory Adherence: Ensure the team adheres to all health and safety regulations, conducting regular training and audits.
• Crisis Management: Lead the team in emergency situations, ensuring guest and staff safety.

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person