Job
Description
As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. As part of the ongoing support and enhancement for Commercial Engineering (ComEng) to d eliver digital capabilities and tools to support Lead to Order, Order to Cash, and Customer Support experiences . In this opportunity as Senior Salesforce Engineer, you will: Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies. Collaborate with stakeholders to gather and analyze business requirements and translate them into technical requirements and design specifications. Salesforce Certified Service Cloud Consultant or equivalent certifications are highly desirable. Salesforce Certified Omni Studio Consultant, Salesforce Certified Omni Studio Developer, Salesforce Certified Platform Developer is a plus About You: Designing and developing custom solutions using the Salesforce Service Cloud platform, including custom objects, fields, and workflows. Integrating the Salesforce Service Cloud with other systems and applications, such as CRM, marketing automation, and analytics platforms. Collaborating with other teams, such as sales, customer service, and product development, to ensure that solutions meet business requirements and provide a seamless customer experience. Writing and testing Apex code and unit tests to ensure that solutions are scalable, reliable, and secure. Troubleshooting and resolving technical issues related to the Salesforce Service Cloud platform. Hands on Experience in Service Cloud features like Case Management,Case Routing,Live Agent,Omni-Channel,and Knowledge Base to enhance overall customer satisfaction. Knowledge in Live agent webchats,Role-based permissions,Team collaboration systems,Community Cloud integration,Service-level agreements (SLA) with visual timelines. Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies. Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes. Stay current with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement. What s in it For You Hybrid Work Model: we've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
